IVR Glossary

Plum Voice's comprehensive documentation of IVR concepts, topics, and terminology.

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Managed Object
In a network setting, the term, managed object, may refer both to the actual device that is being managed and also the device driver that communicates with the device.   Read more...
Market Segmentation
Market segmentation is a research technique that involves dividing up a market being studied by measurable characteristics (typically demographics) to identify a target market, and formulate consumer characteristics of said market.   Read more...
Markup Language
Markup language is an editing system that allows users to create structured applications by syntactically distinguishing edits to a program from original content.   Read more...
Mashup
Mashups are the combination of two (or more) application programming interfaces (or APIs) whose codes have been merged by software developers to create a new web application that include functionalities of both programs.   Read more...
Matrix
In an IVR survey, a matrix is a type of question.   Read more...
Maxage
Attribute within certain tags that sets a maximum amount of time before the platform should pull a new copy for caching. Several similarly-named properties can set this interval on a more global level.   Read more...
Maxspeechtimeout
The maxspeechtimeout property indicates the maximum duration of users speech input.   Read more...See also: Property, Tag, VoiceXML
Maxstale
The maxstale attribute relates to the maximum amount of time that is allowed before a cached file becomes stale.   Read more...
Maxtime
The maxtime attribute is a VoiceXML attribute used in IVR applications to set a maximum amount of time (usually in seconds) for a specific action to last.   Read more...
Menu
The <menu> construct in VoiceXML gives the programmer the ability to quickly build simple IVR dialogs that ask the caller to select from a list of choices.   Read more...See also: Choice
Mixed Initiative
Mixed initiative forms are created when both the computer and the human can direct the flow of the phone call. To make a form mixed initiative, it must have one or more form-level grammars.   Read more...See also: Grammar
Multiplexing
In both telecommunications and computer networks, multiplexing is a technique that allows for multiple messages or data signals are able to share the same medium by combining into one signal.   Read more...

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Term of the Day

Fault Tolerance
Within telecommunications, fault tolerance is an operational design that enables some components of a system to remain functional, even after others fail.