IVR Glossary

Plum Voice's comprehensive documentation of IVR concepts, topics, and terminology.

a | b | c | d | e | f | g | h | i | j | k | l | m | n | o | p | q | r | s | t | u | v | w | x | y | z
Click one of the letters above to be taken to a page of all terms beginning with that letter.
Managed Object
In a network setting, the term, managed object, may refer both to the actual device that is being managed and also the device driver that communicates with the device.   Read more...
Markup Language
Markup language is an editing system that allows users to create structured applications by syntactically distinguishing edits to a program from original content.   Read more...
Matrix
In an IVR survey, a matrix is a type of question.   Read more...
Maxage
Attribute within certain tags that sets a maximum amount of time before the platform should pull a new copy for caching. Several similarly-named properties can set this interval on a more global level.   Read more...
Maxspeechtimeout
The maxspeechtimeout property indicates the maximum duration of users speech input.   Read more...See also: Property, Tag, VoiceXML
Maxstale
The maxstale attribute relates to the maximum amount of time that is allowed before a cached file becomes stale.   Read more...
Maxtime
The maxtime attribute is a VoiceXML attribute used in IVR applications to set a maximum amount of time (usually in seconds) for a specific action to last.   Read more...
Menu
The <menu> construct in VoiceXML gives the programmer the ability to quickly build simple IVR dialogs that ask the caller to select from a list of choices.   Read more...See also: Choice
Mixed Initiative
Mixed initiative forms are created when both the computer and the human can direct the flow of the phone call. To make a form mixed initiative, it must have one or more form-level grammars.   Read more...See also: Grammar

Search Glossary

Term of the Day

Maxspeechtimeout
The maxspeechtimeout property indicates the maximum duration of users speech input.
See also: Property, Tag, VoiceXML