IVR Glossary

Plum Voice's comprehensive documentation of IVR concepts, topics, and terminology.

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Network Architecture: Network architecture is the design of a communications network. Read more...
Network Engineering: In telecommunications, the term, network engineering, can refer to both the development of switched telephone networks, and the required hardware and software that goes along with them. Read more...
Network Layer: The network layer is the third layer in network architecture and it is responsible for routing data packet delivery through intermediate routers. Read more...
Noinput: The noinput element is used when a VoiceXML application expects to receive voice or DTMF input, but the caller has neither spoken nor entered anything via the keypad. Read more...See also: Nomatch
Nomatch: In a VXML application, a nomatch indicates a user input element that is not recognized as part of the active grammar. Read more...See also: Interdigittimeout, Noinput
North American Numbering Plan: The North American Numbering Plan (NANP) is a standardized number system that allows telephone calls to be directed to specific regions, states, or even cities. Read more...

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The maxspeechtimeout property indicates the maximum duration of users speech input.