IVR Glossary

Plum Voice's comprehensive documentation of IVR concepts, topics, and terminology.

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One-of
A one-of block specifies a set of alternative legal rule expansions, each of which is contained within an item block.   Read more...See also: Grammar, Rule
Onsite System
An onsite system is an internally maintained IVR setup that includes an integrated hardware and software package that is deployed at the purchaser’s premises.   Read more...
Open Source
The term, open source, refers to a philosophy pertaining to the access, distribution, and implementation of an end product.   Read more...
Open Standards
An open standard refers to a technology that has been approved by a committee.   Read more...
Option
An option list is represented by a set of option elements contained in a field element.   Read more...
OSI Protocols
OSI, or open systems interconnection, protocols are the name given to a set of information exchange standards and protocols and involve a seven-layer OSI model.   Read more...
Outbound
An outbound call is one that is initiated by an in place IVR system internally, and is used to contact the customer on behalf of the client.   Read more...See also: Abandoned Call

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Record
The record element is an input item that collects a recording from the user in a VXML application.