IVR Glossary

Plum Voice's comprehensive documentation of IVR concepts, topics, and terminology.

a | b | c | d | e | f | g | h | i | j | k | l | m | n | o | p | q | r | s | t | u | v | w | x | y | z

Click one of the letters above to be taken to a page of all terms beginning with that letter.

One-of: A one-of block specifies a set of alternative legal rule expansions, each of which is contained within an item block. Read more...See also: Grammar
Onsite System: An onsite system is an internally maintained IVR setup that includes an integrated hardware and software package that is deployed at the purchaser’s premises. Read more...See also: IVR
Option: An option list is represented by a set of option elements contained in a field element. Read more...See also: IVR
Outbound: An outbound call is one that is initiated by an in place IVR system internally, and is used to contact the customer on behalf of the client. Read more...See also: IVR

Search Glossary

The sensitivity level in a VXML application is an element that is used by ASR (automatic speech recognition engines) to detect a decibel of sound.