IVR Glossary

Plum Voice's comprehensive documentation of IVR concepts, topics, and terminology.

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Query: The method to store or retrieve distinct content from or to a database based on specific criteria. These storage or retrieval statements are presented as questions to the database in a specific format. Read more...See also: Database, Interactive Voice Response
Queue: A queue is a data structure for processing items in sequence; in the context of the Plum IVR Hosting Platform, it is a buffer that allows Outbound IVR users to line up outbound calls to a phone number or list of phone numbers. Read more...

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The recordcall property enables call recording for your script.