IVR Glossary

Plum Voice's comprehensive documentation of IVR concepts, topics, and terminology.

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Click one of the letters above to be taken to a page of all terms beginning with that letter.
Qualitative Research
Qualitative research is a type of research that is conducted with the goal of gaining an in-depth understanding of an issue or subject.   Read more...
Query
The method to store or retrieve distinct content from or to a database based on specific criteria. These storage or retrieval statements are presented as questions to the database in a specific format.   Read more...See also: Database
Queue
A queue is a data structure for processing items in sequence; in the context of the Plum IVR Hosting Platform, it is a buffer that allows Outbound IVR users to line up outbound calls to a phone number or list of phone numbers.   Read more...

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Term of the Day

Fault Tolerance
Within telecommunications, fault tolerance is an operational design that enables some components of a system to remain functional, even after others fail.