IVR Glossary

Plum Voice's comprehensive documentation of IVR concepts, topics, and terminology.

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Record
The record element is an input item that collects a recording from the user in a VXML application.   Read more...
Regular expression
A regular expression is a programming construct for matching strings of text. Implemented by many programming languages and frameworks, regular expressions (also known as regexes or regexps) are useful because of their combination of brevity and expressivity.   Read more...See also: PHP
Return
The return element ends execution of a subdialog and returns control and data to a calling dialogue in a VoiceXML application.   Read more...
Root Document
Root documents can be used to pass variables from one VoiceXML page to another VoiceXML page. Root documents are specified per VoiceXML script and are themselves a VoiceXML script.   Read more...See also: Leaf Document

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Hosting
Providing a managed service to many clients from a centralized infrastructure. Plum offers world-class IVR hosting service to businesses of all sizes.