IVR Glossary
Plum Voice's comprehensive documentation of IVR concepts, topics, and terminology.
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3Click one of the letters above to be taken to a page of all terms beginning with that letter.
- RAM
- RAM, which stands for random access memory is a form of data storage used by computers. Read more...
- Record
- The record element is an input item that collects a recording from the user in a VXML application. Read more...
- Recordcall
- The recordcall property enables call recording for your script. Read more...See also: Data, PHP, Subdialog, Submit
- Recordcallappend
- If the recordcallappend property is set to true when call recording transitions from disabled to enabled, any previous call recorded audio will be appended to instead of being overwritten. Read more...See also: Property, VoiceXML
- Redundancy
- In engineering and telecommunications, redundancy refers to the establishment of multiple iterations of critical software and hardware components within a system, with the intent of increasing backup capabilities and system functionality in the event of system failure. Read more...
- Regular expression
- A regular expression is a programming construct for matching strings of text. Implemented by many programming languages and frameworks, regular expressions (also known as regexes or regexps) are useful because of their combination of brevity and expressivity. Read more...See also: PHP
- Response Rate
- Also known as completion or return rate, the response rate refers to the number of people who have answered a survey divided by the number of total people in the sample. Read more...
- RespOrg
- The term RespOrg, which stands for responsible organization, signifies a company that has received certification from the Service Management System. Read more...
- REST
- REST is a style of software architecture that systems need in order to process and execute various software elements. Read more...See also: Web Services
- Return
- The return element ends execution of a subdialog and returns control and data to a calling dialogue in a VoiceXML application. Read more...
- Root Document
- Root documents can be used to pass variables from one VoiceXML page to another VoiceXML page. Root documents are specified per VoiceXML script and are themselves a VoiceXML script. Read more...See also: Leaf Document
- Router
- A router is a device that allows for data exchange (typically of data packets) between telecommunications networks. Read more...
- Rule
- The rule element defines the named rule expansion of an XML grammar. Read more...See also: Grammar, One-of
- Ruleref
- New to VoiceXML 2.0, a ruleref tag can reference another defined rule within the same local grammar. Read more...