IVR Glossary

Plum Voice's comprehensive documentation of IVR concepts, topics, and terminology.

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RAM
RAM, which stands for random access memory is a form of data storage used by computers.   Read more...
Record
The record element is an input item that collects a recording from the user in a VXML application.   Read more...
Recordcall
The recordcall property enables call recording for your script.   Read more...See also: Data, PHP, Subdialog, Submit
Recordcallappend
If the recordcallappend property is set to true when call recording transitions from disabled to enabled, any previous call recorded audio will be appended to instead of being overwritten.   Read more...See also: Property, VoiceXML
Redundancy
In engineering and telecommunications, redundancy refers to the establishment of multiple iterations of critical software and hardware components within a system, with the intent of increasing backup capabilities and system functionality in the event of system failure.   Read more...
Regular expression
A regular expression is a programming construct for matching strings of text. Implemented by many programming languages and frameworks, regular expressions (also known as regexes or regexps) are useful because of their combination of brevity and expressivity.   Read more...See also: PHP
Response Rate
Also known as completion or return rate, the response rate refers to the number of people who have answered a survey divided by the number of total people in the sample.   Read more...
RespOrg
The term RespOrg, which stands for responsible organization, signifies a company that has received certification from the Service Management System.   Read more...
REST
REST is a style of software architecture that systems need in order to process and execute various software elements.   Read more...See also: Web Services
Return
The return element ends execution of a subdialog and returns control and data to a calling dialogue in a VoiceXML application.   Read more...
Root Document
Root documents can be used to pass variables from one VoiceXML page to another VoiceXML page. Root documents are specified per VoiceXML script and are themselves a VoiceXML script.   Read more...See also: Leaf Document
Router
A router is a device that allows for data exchange (typically of data packets) between telecommunications networks.   Read more...
Rule
The rule element defines the named rule expansion of an XML grammar.   Read more...See also: Grammar, One-of
Ruleref
New to VoiceXML 2.0, a ruleref tag can reference another defined rule within the same local grammar.   Read more...

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Term of the Day

Disconnect
The disconnect element is used to disconnect a specific call leg in a VoiceXML document.