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IVR Glossary
Plum Voice's comprehensive documentation of IVR concepts, topics, and terminology.
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- Say-as
- Say-as tags provide contextual hints to the TTS engine about how the text should be pronounced. Read more...
- Scope
- Scope is the boundary in which variables and expressions are associated. In VoiceXML, we generally refer to local scope and global scope when referring to IVR code. Scope is used to determine which information (i.e. variables) is available to different part of your application. Read more...
- Scratchpad
- One of the features included in Plum’s Voice Platform v. 3.0 is a scratchpad, which allows users to test application prototypes and new code ideas. Read more...
- Script
- The script element allows the specification of a block of client-side scripting language code, and is analogous to the HTML SCRIPT element. Read more...
- Sensitivity
- The sensitivity level in a VXML application is an element that is used by ASR (automatic speech recognition engines) to detect a decibel of sound. Read more...
- Sentence
- The sentence element is used to format a particular region of TTS to be read out in sentence structure, rather than paragraph structure. Read more...
- Session Initiation Protocol
- Session Initiation Protocol is a signaling protocol, widely used for controlling multimedia communication sessions such as voice and video calls over Internet Protocol (IP). Read more...
- Session Layer
- The session layer is the 5th layer in network architecture and provides a mechanism for opening, closing, and managing a session between various end-user application processes. Read more...
- SIP
- An abbreviation for Session Initiation Protocol.
- Skip Logic
- Skip Logic, which is also known as branching, allows users to create different questions paths throughout a survey. Read more...
- SOAP
- SOAP, or simple object access protocol, is an Internet protocol that enables the exchange of web services and information via computer networks. Read more...
- Source Code
- Source code is text that has been written in a programming language. Read more...
- Speak
- The speak tag tells the text-to-speech engine to synthesize the specified text. Read more...
- SRGS+XML
- SRGS+XML is a grammar format for use with speech recognition technology that allows a programmer to specify a list of words that the speech recognition engine will identify. Read more...
- String
- A string is a sequence of characters, often represented in memory as an array of bytes. They may contain encoded text, binary data, or formatted data. Strings are a fundamental data type in almost all programming languages. Read more...
- Sub
- The sub tag suggest a substitute text to the TTS engine. Read more...
- Subdialog
- A subdialog tag allows users to execute a new VoiceXML document in a new context. Subdialogs are mechanisms for reusing common dialogs and building libraries of reusable applications. Read more...
- Submit
- The submit element is used to submit information to the origin web server and then transition to the document sent back in the response. Read more...
- Survey
- A tool for collecting responses on a particular topic, typically in the form of a questionnaire. Plum provides a product for IVR surveys called Plum Survey.
- Switched Telephone Network
- A switched telephone network is a communications network in which any caller can be connected to any other user through the use of messaging, circuits, or packet switching. Read more...
- SynApps
- An web-based and graphical IVR application development environment created by Plum which can be used to rapidly prototype, create, share and deploy IVR applications. Currently in private beta.
- SynApps
- SynApps, later titled QuickFuse, is Plum’s Voice’s new intuitive cloud telephony service that is used for creating smarter voice applications. Read more...
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