IVR Glossary

Plum Voice's comprehensive documentation of IVR concepts, topics, and terminology.

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Click one of the letters above to be taken to a page of all terms beginning with that letter.
Scope
Scope is the boundary in which variables and expressions are associated. In VoiceXML, we generally refer to local scope and global scope when referring to IVR code. Scope is used to determine which information (i.e. variables) is available to different part of your application.   Read more...See also: VoiceXML
Scratchpad
One of the features included in Plum’s Voice Platform v. 3.0 is a scratchpad, which allows users to test application prototypes and new code ideas.   Read more...See also: IVR
Sensitivity
The sensitivity level in a VXML application is an element that is used by ASR (automatic speech recognition engines) to detect a decibel of sound.   Read more...See also: Property
Session Initiation Protocol
Session Initiation Protocol is a signaling protocol, widely used for controlling multimedia communication sessions such as voice and video calls over Internet Protocol (IP).   Read more...
SIP
An abbreviation for Session Initiation Protocol.
SRGS+XML
SRGS+XML is a grammar format for use with speech recognition technology that allows a programmer to specify a list of words that the speech recognition engine will identify.   Read more...See also: Grammar, IVR
String
A string is a sequence of characters, often represented in memory as an array of bytes. They may contain encoded text, binary data, or formatted data. Strings are a fundamental data type in almost all programming languages.   Read more...
Subdialog
A subdialog tag allows users to execute a new VoiceXML document in a new context. Subdialogs are mechanisms for reusing common dialogs and building libraries of reusable applications.   Read more...
Submit
The submit element is used to submit information to the origin web server and then transition to the document sent back in the response.   Read more...
Survey
A tool for collecting responses on a particular topic, typically in the form of a questionnaire. Plum provides a product for IVR surveys called Plum Survey. See also: Plum IVR Survey
SynApps
An web-based and graphical IVR application development environment created by Plum which can be used to rapidly prototype, create, share and deploy IVR applications. Currently in private beta.
SynApps
SynApps, later titled QuickFuse, is Plum’s Voice’s new intuitive cloud telephony service that is used for creating smarter voice applications.   Read more...See also: IVR

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Hosting
Providing a managed service to many clients from a centralized infrastructure. Plum offers world-class IVR hosting service to businesses of all sizes.