IVR Glossary

Plum Voice's comprehensive documentation of IVR concepts, topics, and terminology.

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Telco: Short for telephone company, a service provider of telecommunications services such as telephony and data communications access.
Telephony: Relates to the technologies around which telephones, faxes, and other electronic audio transmission equipment is based. Read more...See also: IVR
Termchar: Termchar stands for terminating characteristic, which is a global property in a VoiceXML application that allows the user to enter an optional terminating character (ex, the star key or the pound sign) after entering a DTMF input and before the termtimeout has elapsed. Read more...See also: DTMF, VoiceXML
Token: Also known as a terminal symbol, a token is a part of grammar in a VoiceXML application that defines words or other entities that may be spoken. Read more...See also: ASR, IVR
TTS: TTS is the acronym for text-to-speech; it is a speech synthesis feature of VoiceXML applications that converts human speech into artificial language. Read more...See also: Break, IVR, Voice

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A protocol used for communicating data across a packet-switched internetwork using the Internet Protocol Suite, also referred to as TCP/IP.