IVR Glossary

Plum Voice's comprehensive documentation of IVR concepts, topics, and terminology.

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T1 Carrier
A T1 carrier is a telecommunications provider that operates a time-division multiplexed digital transmission facility with the ability to support at least 24 voice channels on a voice circuit.   Read more...
Tag
A tag is an arbitrary string that may be included inline within any legal rule expansion.   Read more...See also: Maxspeechtimeout
Telco
Short for telephone company, a service provider of telecommunications services such as telephony and data communications access.
Telecommunication
Telecommunication is the transmission of messages over significant distances, for the purpose of communication.   Read more...See also: Internet Protocol, Telephony, VoiceXML
Telephony
Relates to the technologies around which telephones, faxes, and other electronic audio transmission equipment is based.   Read more...See also: Telecommunication
Termchar
Termchar stands for terminating characteristic, which is a global property in a VoiceXML application that allows the user to enter an optional terminating character (ex, the star key or the pound sign) after entering a DTMF input and before the termtimeout has elapsed.   Read more...See also: DTMF, VoiceXML
Test Market
In business or marketing, a test market is a geographic region or demographic group that is used to gauge the potential mass-market response to a product or service.   Read more...
Text Corpus
In computational linguistics, a text corpus is a set of rules, predictive phrasing, and words that are programmed into an automatic speech recognition system in order to model natural language.   Read more...
Text prompt
In an IVR application, text prompts help to describe and dictate the functionality of a text field.   Read more...
Throw
The throw element throws an event. These can be predefined or application defined events.   Read more...
Time-Division Multiplexing
Time-division multiplexing, or TDM, is a type of digital multiplexing in which two or more bit streams or signals are transferred simultaneously in one communication channel.   Read more...
Token
Also known as a terminal symbol, a token is a part of grammar in a VoiceXML application that defines words or other entities that may be spoken.   Read more...See also: ASR
Transcription
The term, transcription, in software refers to software that is able to convert human speech into a text transcript.   Read more...
Transfer
The transfer element directs the interpreter to connect the caller to another entity (e.g. telephone line on another voice application).   Read more...
Transport Layer
In network architecture, the transport layer is responsible for ensuring the transparent transfer of data between end users.   Read more...
Trunk
In a communications network, a trunk is a transmission channel between two points that acts as either a switching centers or as nodes.   Read more...
TTS
TTS is the acronym for text-to-speech; it is a speech synthesis feature of VoiceXML applications that converts human speech into artificial language.   Read more...See also: Break, Voice
Twitter
Created in 2006, Twitter is an Internet-based social networking and microblogging service that allows users to send and view text-based posts that are composed of 140 characters or less (referred to as Tweets).   Read more...

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JPEG
JPEG stands for Joint Photographic Experts Group and it indicates a digital image that has been compressed using lossy compression (encoding method that achieves compression by discarding bits of the data).