IVR Glossary

Plum Voice's comprehensive documentation of IVR concepts, topics, and terminology.

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Value
The value element is used to insert the value of an expression into a prompt.   Read more...
Variable
A variable is a programming facility for storing a piece of data while associating it with a memorable name.   Read more...See also: application.lastresult$[i].confidence, application.lastresult$[i].interpretation, application.lastresult$[i].recording, application.lastresult$[i].recordingduration, application.lastresult$[i].recordingsize, application.lastresult$[i].utterance, Assign
Virtual Private Network
A virtual private network (or VPN) is a network that utilizes public network facilities (like public telecommunications infrastructure) in order to provide remote or travelling users access points to the centralized network.   Read more...
Virus
A computer virus is an unwanted program that embeds itself into other programs that are shared among computer systems and replicates itself.   Read more...
Voice
The voice tag allows the application to change the voice of the TTS speaker from the input text.   Read more...See also: TTS
Voice Biometrics
A voice biometric is a numerical model that details characteristics of an individual’s voice, including the sound, pattern, and rhythm.   Read more...
Voice Recognition
Often confused with speech recognition, voice recognition actually refers to the identification and recognition of a unique user based on their individualized voice print.   Read more...
VoiceXML
A language designed to allow a user to interact with an application through voice recognition software. The language is based off of the W3C's XML.   Read more...See also: application.lastresult$[i].confidence, application.lastresult$[i].recording, application.lastresult$[i].recordingduration, application.lastresult$[i].recordingsize, Embed, Form Interpretation Algorithm, Inputmodes, Maxspeechtimeout, Recordcallappend, Scope, Telecommunication, Termchar
VoIP
VoIP, which stands for voice over IP, is a technology that enables programmers and developers to transmit and receive voice communications utilizing Internet protocols instead of using the publicly switched telephone network or public branch exchange systems.   Read more...See also: Internet Protocol

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Term of the Day

Conjoint Analysis
Conjoint analysis is a technique that is used to estimate the value subjects place on a product or service’s attributes or features.