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from the Plum Voice IVR Glossary
SynApps, later titled QuickFuse, is Plum’s Voice’s new intuitive cloud telephony service that is used for creating smarter voice applications. The program is unique in that it eliminates the need for coding, creating a truly accessible voice application solution. QuickFuse is a one-of-a-kind interactive voice response editor and platform that’s controlled from a web browser. The program puts APIs in the background and brings visual call flows to the foreground, allowing anyone to participate in the creation of dialogs that communicate with customers, utilizing the most advanced speech recognition technologies. QuickFuse offers a self-contained cloud service that has all the features of an enterprise voice platform at a fraction of the cost. The QuickFuse editor enables visual modeling of call logic and call flows by “snapping together” components form a library of application models that cover all of the requirements of IVR, messaging, telephony applications, and data management.
QuickFuse facilitates integration with external databases and business logic via a ready-to-go web service modules. QuickFuse also caters to rapid development by incorporating a self-contained cloud database with every QuickFuse account. QuickFuse’s features are designed to make the platform accessible to any business, and with a simple pay –as-you-go price model, it’s the most cost-effective, feature rich platform on the market. Quickfuse includes a powerful outbound calling feature that allows users to launch outbound calling campaigns in minutes. There’s no need to program outbound call mechanisms or voice scripts. Simply use the QuickFuse call queue to place calls and create automated caller dialogs with the QuickFuse editor.
QuickFuse operates on real data, and the easy-to-use database stores business data for use in any voice applications or use REST APIs to integrate with external databases. The visual interface in QuickFuse allows users to quickly and easily build voice applications without a programmer’s reference manual, a server in a data center, or technical expertise. All applications are created in a web browser and stored in the cloud. QuickFuse allows users to choose from three TTS engines and nearly 40 voices in a variety of languages. Speech recognition and TTS are supported to let developers create more sophisticated applications. Subscribers can use QuickFuse to build virtual receptionists, notification systems, order-taking hotlines, automated surveys, account management.
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