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from the Plum Voice IVR Glossary
The completetimeout property determines the length of silence required following user speech before the recognizer finalizes a result. The completetimeout property is used when the speech is a complete match to an active grammar. The incompletetimeout, by contrast, is used when the speech is an incomplete match to an active grammar. For example, a user has 5 seconds to say either one or two. If the user does not say anything within these 5 seconds, a completetimeout will occur and return a <noinput> to the user. When a user begins to say either one or two, the application waits for 5 seconds due to completetimeout. Once 5 seconds has passed, the application returns a response to the user.
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