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IVR SOLUTIONS FOR BUSINESS

At Plum Voice, we're single-minded about our technology.
IVR hosting, IVR servers, IVR solutions: it's all we do... so we do it right.

For businesses that demand high-performance, versatile, and scalable Interactive Voice Response, Plum Voice offers a combination of our own VoiceXML technology and complete professional services. We deliver telephony automation solutions that enable companies to exceed their goals and streamline their processes.

Plum delivers Interactive Voice Response software, systems, and expertise that companies of all sizes rely on to simplify their global communications
and improve their customers' self-service experience.

Plum Voice's in-house engineers draw upon their decades of Interactive Voice Response usability, design, and implementation knowledge to build the best voice application for you. Our expertise ensures timely, high-quality deployment of your IVR project.

Our support engineers can help you troubleshoot and resolve your IVR system issues 24/7/365. You'll never be transferred to a distant call-center full of reps reading from scripts; you start getting the support you need from the moment we answer your call.

When you choose Plum Voice hosted IVR, you are entrusting your business to our carrier-grade operations infrastructure. No single points of failure, multiple class A datacenters, and more capacity than you'll ever need.

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IVR Hosting

IVR Hosting Suite
Telco provisioning, 7x24 operations, port capacity, fault tolerance, disaster recovery: leave these details to us, while you focus on your customers and your business.   Read More

IVR Systems

IVR Servers
Reliable, scalable, and pre-configured to meet custom specifications, Plum IVR Servers include all necessary software and hardware for swift deployment of IVR applications.   Read More

Professional Services

Professional Services
The Plum Professional Services team designs, builds, deploys, and manages IVR systems and applications for businesses of all sizes and industries, from all around the world.   Read More

Plum Survey

Plum Survey
With Plum Survey, you can design your survey online and instantly deliver it over the web and the phone. Automate calls and analyze responses, all with one simple tool.   Read More

LATEST NEWS

Plum Voice Experiences Record Growth In 2009

Plum Voice, the leading single-source provider of Interactive Voice Response (IVR) solutions, today announced that it has experienced record growth for year-end 2009. The company's success is in part attributed to signing 60 new enterprise clients last year. In addition, Plum Voice's new clients have extended their contract into 2010 and will continue to use the company's IVR platform and services.

For more information on this article, please see here at dBusinessNews.   Read More

Plum Survey 1.6 release now into production

The 1.6 release of Plum Survey is now in production. The new features that have been added to this release are:

1) Transcription of recordings for the "comments" type question: With this feature, you would be able to have recordings for "comments" questions transcribed so you would be able to view them in text form when viewing survey responses.

2) Sharing survey responses: With this feature, you have the option of sharing survey responses and report data with other survey accounts for them to view.

If you are interested in these features, please contact your sales representative to have these features enabled for you.   Read More

VXML DEVELOPMENT

<paragraph>  « tag of the day

The <paragraph> tag tells the TTS engine to change the prosody to reflect the end of a paragraph, regardless of the surrounding punctuation.    Read More

IVR BLOG

Outbound IVR and Voicemails

A common issue that crops up on the forum from time to time is leaving voicemails on an answering machine when an outbound IVR call is not picked up by a human. Many times, developers would write IVR test code to act on a callee type of “answeringmachine” and wonder why a …   Read More

Using VoiceXML for Outbound Notifications 

How To Reduce the Waiting Time After You’ve Entered a String of Digits in Your IVR Code

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