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IVR SOLUTIONS FOR BUSINESSFor businesses that demand high-performance, versatile, and scalable Interactive Voice Response, Plum Voice offers a combination of our own VoiceXML technology and complete professional services. We deliver telephony automation solutions that enable companies to exceed their goals and streamline their processes. |
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Reliable, scalable, and pre-configured to meet custom specifications, Plum IVR Servers include all necessary software and hardware for swift deployment of IVR applications.
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The Plum Professional Services team designs, builds, deploys, and manages IVR systems and applications for businesses of all sizes and industries, from all around the world.
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With Plum Survey, you can design your survey online and instantly deliver it over the web and the phone. Automate calls and analyze responses, all with one simple tool.
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LATEST NEWS
Plum IVR Outbound Performance Update
Recently, Plum has made an update to enhance the performance of the IVR outbound platform. One major improvement from this update is the dramatic reduction of latency for result_url. Specifically, Plum deployed a revamped result_url processing system which implements a per account queue of result_url requests while simultaneously increasing the concurrent number of result_url requests being made by our systems. This system should significantly minimize the delay between a call completing and the result_url being processed.
We hope that these updates benefit your experience with the IVR outbound platform. Read More
Plum Survey 1.6 release now into production
The 1.6 release of Plum Survey is now in production. The new features that have been added to this release are:
1) Transcription of recordings for the "comments" type question: With this feature, you would be able to have recordings for "comments" questions transcribed so you would be able to view them in text form when viewing survey responses.
2) Sharing survey responses: With this feature, you have the option of sharing survey responses and report data with other survey accounts for them to view.
If you are interested in these features, please contact your sales representative to have these features enabled for you. Read More
VXML DEVELOPMENT
<var> « tag of the day
This element declares a variable. It can occur in executable content or as a child of <form> or <vxml>.
Read More IVR BLOG
Lost and IVR
So, how about that final season of Lost so far? It’s been a pretty wacky roller-coaster ride with the 2 alternate timelines going back and forth for the main characters. But how great would it be if the characters on the show had IVR?
Let’s first look at Jack, who before the latest episode, was having … Read More
IVR Surveys for Polling
Good IVR/VoiceXML Practices for Speech Recognition
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