US: 800.995.PLUM UK: 0845.355.3330
US: 800.995.PLUM UK: 0845.355.3330
IVR SOLUTIONS FOR BUSINESSFor businesses that demand high-performance, versatile, and scalable Interactive Voice Response, Plum Voice offers a combination of our own VoiceXML technology and complete professional services. We deliver telephony automation solutions that enable companies to exceed their goals and streamline their processes. |
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Reliable, scalable, and pre-configured to meet custom specifications, Plum IVR Servers include all necessary software and hardware for swift deployment of IVR applications.
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The Plum Professional Services team designs, builds, deploys, and manages IVR systems and applications for businesses of all sizes and industries, from all around the world.
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With Plum Survey, you can design your survey online and instantly deliver it over the web and the phone. Automate calls and analyze responses, all with one simple tool.
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Plum Voice has recently updated the Plum IVR Support Forum with a new layout and many new features. In particular, the search function has been improved and allows you to look at posts that were written on your search topic. We hope that you find the new forum features helpful and refreshing in your visits to it.
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The 1.6 release of Plum Survey is now in production. The new features that have been added to this release are:
1) Transcription of recordings for the "comments" type question: With this feature, you would be able to have recordings for "comments" questions transcribed so you would be able to view them in text form when viewing survey responses.
2) Sharing survey responses: With this feature, you have the option of sharing survey responses and report data with other survey accounts for them to view.
If you are interested in these features, please contact your sales representative to have these features enabled for you.
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Every once in a while, an IVR developer will encounter the following entry in their call log:
“Error fetching document http://x.x.x.x/somefile.aspx due to Operation timed out with 0 out of -1 bytes received”
This is usually followed up with an exclamation from the developer such as this: “Why is the IVR taking so long …
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