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IVR SOLUTIONS FOR BUSINESSFor businesses that demand high-performance, versatile, and scalable Interactive Voice Response, Plum Voice offers a combination of our own VoiceXML technology and complete professional services. We deliver telephony automation solutions that enable companies to exceed their goals and streamline their processes. |
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Reliable, scalable, and pre-configured to meet custom specifications, Plum IVR Servers include all necessary software and hardware for swift deployment of IVR applications.
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The Plum Professional Services team designs, builds, deploys, and manages IVR systems and applications for businesses of all sizes and industries, from all around the world.
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With Plum Survey, you can design your survey online and instantly deliver it over the web and the phone. Automate calls and analyze responses, all with one simple tool.
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LATEST NEWS
Plum Voice Experiences Record Growth In 2009
Plum Voice, the leading single-source provider of Interactive Voice Response (IVR) solutions, today announced that it has experienced record growth for year-end 2009. The company's success is in part attributed to signing 60 new enterprise clients last year. In addition, Plum Voice's new clients have extended their contract into 2010 and will continue to use the company's IVR platform and services.
For more information on this article, please see here at dBusinessNews. Read More
Plum Survey 1.6 release now into production
The 1.6 release of Plum Survey is now in production. The new features that have been added to this release are:
1) Transcription of recordings for the "comments" type question: With this feature, you would be able to have recordings for "comments" questions transcribed so you would be able to view them in text form when viewing survey responses.
2) Sharing survey responses: With this feature, you have the option of sharing survey responses and report data with other survey accounts for them to view.
If you are interested in these features, please contact your sales representative to have these features enabled for you. Read More
VXML DEVELOPMENT
<paragraph> « tag of the day
The <paragraph> tag tells the TTS engine to change the prosody to reflect the end of a paragraph, regardless of the surrounding punctuation.
Read More IVR BLOG
Outbound IVR and Voicemails
A common issue that crops up on the forum from time to time is leaving voicemails on an answering machine when an outbound IVR call is not picked up by a human. Many times, developers would write IVR test code to act on a callee type of “answeringmachine” and wonder why a … Read More
Using VoiceXML for Outbound Notifications
How To Reduce the Waiting Time After You’ve Entered a String of Digits in Your IVR Code
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