Plum IVR Surveys

• Your respondents will be able to answer surveys whether they're next to a phone or in front of a computer. We're the only company providing multimodal surveys through one intuitive survey management interface.
• You'll be building surveys within minutes of logging into your account. Our survey management interface is easy to use yet powerful.
• Our rich survey builder toolset includes 17 different types of questions, all of which were designed and implemented for use over both the web and the phone.
• Integrate your survey with your business workflow. We can support SOAP webservices for validation and redirection of respondents, and users can be transferred to your phone number or your website upon completion of their survey.

Screenshots (click to zoom)

Five Easy Steps

1. Construct your survey with as many questions as you want.
2. Customize the look-and-feel of the web version of your survey.
3. Customize the sound-and-feel of the phone version of your survey.
4. Deploy your survey, and start collecting data. Send your phone survey to thousands of phone numbers with one click, and then track the status of each outbound call, all with our simple Campaign Manager.
5. Review your data as it is collected with our online reporting and analysis tools, or download all your data for further use.

Complete Feature List

Number of questions per survey	Unlimited
Number of question types	17
Reach respondents via the web
Reach respondents via phone
View live results as they are recorded
Create and print summary reports with data tables and graphical charts
Statistical analysis and histograms for numerical data
View trends in response data over time
Use speech recognition to collect data from phone respondents
Upload prerecorded audio prompts for any part of your phone-delivered survey
Interactively record audio prompts for your survey over the phone
Text-to-speech engines available for speaking unrecorded audio	26
Languages available for text-to-speech and speech recognition	English & Spanish
Number pages/questions automatically
Survey themes (change the look of your survey)	Unlimited
Validate/require survey responses
Require unique IP addresses or Caller ID's for each response
XHTML-compliant, accessible surveys for non-visual and mobile access (incl. iPhone)
Easily embed a survey in your own website
Automate calling of your recipients with our outbound Campaign Manager
Track which phone respondents answered, completed, or declined your survey
Create skip logic
Summarize geographical data with map charts
Survey template library
Create a custom "thank-you" page
Add a custom logo to your survey
Create a custom redirect upon survey completion
Add custom business logic to surveys with SOAP webservices
Add custom dialog to phone surveys with VXML subdialogs
Filter your responses by custom criteria for reporting
Download your responses into a spreadsheet or database
Automate retrieval of results with our data exporting SOAP/REST webservices
Phone support	7/24