5 Ways Cloud-Based Automation Benefits Call Centers


There’s a scene in Wayne’s World, soon after Wayne and Garth sign a network contract, when Benjamin approaches Garth, who’s busy working one of his gadgets. Benjamin wants Garth to convince Wayne to change part of the show. With a frightened look on his face, and in a panic-stricken voice Garth responds, “Change? We fear change.” While this piece of… Read More

5 Innovative Approaches to Automated Communications that Improve Efficiency

5 Innovative Ways to Automate Communications

On December 1, 1913, Henry Ford unveiled what was arguably his most important invention. No, it wasn’t a new vehicle; Ford’s game changer was the moving-chassis assembly line. This foray into industrial automation reduced the build time on a Model T from twelve hours to two-and-a-half hours. Obviously, this meant that Ford could produce more cars at less cost, and… Read More

The Wonderful and Complex World of Telephony

Telephony Basics

Part of our Back to the Basics Series. See also: PSTN, VoIP, and SIP Trunking. It’s not cliché to say that telephony comprise some of the most complex systems that a business has to deal with. One of the reasons for this is that telephony isn’t just one single thing. It constitutes the actual technology, infrastructure, and practices tied to and… Read More