Plum Voice Blog

Stay up to date on the most relevant topics and developments in the world of automated communications with tips, tricks, and advice from Plum

IVR – The Strong, Silent Partner In Mobile Banking

IVR Mobile Banking Featured Image

From Here to There and Everywhere Are we seeing the swan song of brick-and-mortar store fronts for banks? It’s no secret that mobile banking has taken off in recent years. People are more likely to stand outside their bank and complete a transaction on their phone than to actually go inside. Scaling back the number of brick-and-mortar locations eliminates a… Read More

Case Study: Use Voice Tech to Provide More, Better Payment Options

NMSC Case Study Feature Image

Merchant services companies have lot of different payment channels to offer their customers these days. These are the companies that provide customers with the infrastructure to accept and complete payments. Needless to say, with the right merchant services company, a business can cater to the needs of their customers no matter how diverse those may be. One of Plum’s clients,… Read More

Case Study: When A 400% Increase In Payment Processing Doesn’t Affect Efficiency

PSN Case Study Feature Image

Growth is a great thing for any business. But growth that doesn’t bring with it a parallel increase in overhead? Well that can’t be beat! Payment Service Network, a company that handles the remittance process for a wide array of companies, hit a major period of growth. Their process for taking customer inquiries and payments was a manual one, and… Read More

From Puppet to Puppet-Master: Regain Control of the Customer Service Experience with IVR

Puppet Master Featured

Control can be an elusive thing. Like a handful of sand, the tighter you grip it the faster you lose it. This idea has a practical application when it comes to voice-based customer service, especially for large insurance and financial services that use call centers. Insurance and financial services companies, especially, have a vested interest in providing great customer service…. Read More

Case Study: How to Use IVR as a Hub for All Your Voice-Based Customer Service Needs

Case Study Blog image

There’s something to be said for organization, and the more pieces that are in play the greater need to keep everything orderly. When we’re talking about managing high volume phone calls interactive voice response is the manna for your trek through the desert. One of the great things about using an IVR to centralize incoming calls is that it doesn’t… Read More

What’s the Safest Way to Pay By Credit Card?

Security of Credit Card Payment Methods

There are a few ways to pay with a credit card. They’re all vulnerable to attack from industrious criminals, but some are more vulnerable than others… Point-of-Sale (POS) Terminal The Process: You hand your card to an employee, who swipes it at the POS terminal. After encryption, your credit card information goes over the phones to a payment processor. The… Read More