Plum Voice Blog

Stay up to date on the most relevant topics and developments in the world of automated communications with tips, tricks, and advice from Plum

Case Study: More Efficient Healthcare Payments with Plum

MHPPC Case Study Featured Image

As a major healthcare payment processing company (MHPPC), IVR was not a new concept. In fact, MHPPC had a code-based IVR in place before switching to Plum. However, as the company added features to their IVR the code for their legacy IVR became virtually unmanageable. When developers are spending most of their time managing IVR code, it’s probably time to… Read More

Case Study: Mobile Software Company Improves Customer Service with Plum IVR

MSC Case Study Featured Image

A leading mobile software company (MSC) in Canada uses Plum products to power their customer service offerings. As a company that offers an array of digital products with over 100 million users all over the globe, MSC needed a solution that had multi-language support. As a company that deals with digital products in its own right, MSC wanted a solution… Read More

The Fastest, Easiest Way to Add Secure Phone Payments

Phone Pay Featured Image

Simplicity. It’s something that many people want, but few attain. This especially rings true when we’re talking about telephony. Combining telephony with other complex tasks, like payment processing certainly doesn’t lend itself to simplicity either. Yet many companies, especially those that process recurring payments, find themselves navigating on a daily basis. Using an interactive voice response (IVR) solution helps to… Read More

Reload: An Easier Approach to Prepaid Cards

Reload Prepaid Card Featured Image

It’s a common refrain uttered repeatedly about sports teams that experience continued success: they don’t rebuild, they reload. Teams like the New England Patriots, the New York Yankees, Syracuse University’s men’s lacrosse (and the Maryland women), and, until this past season, the Detroit Red Wings have all fit this bill. In the world of prepaid cards, companies need to decide… Read More

Simplify IVR Development Using Visualization

Fuse+ GUI Featured

Computer programming isn’t for everyone. And you know what? That’s ok. Traditional Computer Programming There are a number of inherent challenges with writing code that even the best developers would agree with. One is the linear nature of writing code. Some of this is governed by syntax, but at the same time, it can be a challenge to effectively juggle… Read More

Is DIY Right For You? The Case Of Voice Applications

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The do-it-yourself mindset is by no means a new one. Before the uptick in commercials encouraging homeowners to DIY and the prevalence of HGTV shows dedicated to a given room in the house, Bob Vila ruled the DIY world on “This Old House.” As any DIYer will tell you, not all projects are created equally. Sometimes if you have the… Read More

How Application Development is like a Team Sport

Fuse Team Collaboration

With the Olympics coming to Rio de Janerio this summer there will be plenty of individual and team athletic achievement on display. Individual performances can be awe-inspiring. Just think about Usain Bolt at the London games, for example. With individual sports it’s clear where the main onus lies. But the benefit of team sports is that there are others to… Read More