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Generative AI - Plum Voice

Generative AI – Transforming Interactive Voice Response

Artificial Intelligence, Conversational AI, IVR, Plum Fuse, Uncategorized, Voice Biometrics / By

How does Generative AI work? Generative AI has sparked a revolution in various industries – from art and music to business and marketing. Its integration into interactive voice response (IVR) systems has been especially beneficial, providing customers with a better experience and boosting efficiency. Below, we will investigate how generative AI is boosting the capabilities …

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Boost Your Automation from Good to Great

Plum Fuse: The No Coding Route that Boosts Your Automation from Good to Great.

Business, Call Flow, Plum Fuse, Technology / By

Are you still using that old 90s IVR? It’s time to update and thrill your callers with the latest and greatest voice automation. It’s very doable! And what’s more, you can do it. YOU can build great automated calls! Not a developer? NOT a problem! Plum Voice’s Fuse product is the best GUI interface for …

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The Rx for Medical Administration Headaches: Proactive Outbound Notifications

IVR, Plum Fuse / By

It can be tough to reconcile the ideal of medical care with the operational realities of running a healthcare organization, not to mention your patients’ daily lives. Optimal care is defined as the right care, at the right time, in the right setting–but when it comes to patient engagement, it helps to take a page …

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Discover How to Complete More Payments with Automated IVR Phone Payment Apps

Payments, Plum Fuse / By

Processing payments over the phone is a fast, efficient way for companies to handle the collections process. The Trouble with Voice However… If we’re being honest, companies don’t want to spend a ton of money on their voice channel these days. Of course, that doesn’t mean that companies don’t need or want a voice channel–it’s …

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Managing Appointments Over the Phone with Healthcare IVR Applications

Healthcare, Plum Fuse / By

Everything in healthcare evolves out of interactions between providers and patients. So, making and keeping appointments is mission-critical for many healthcare providers. But people miss appointments all the time. Or they show up late, which throws the rest of the day’s schedule out of whack. Being able to effectively manage appointments has a very real …

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Approaches to Effective Alpha-Numeric Input for your Voice Channel

IVR, Plum Fuse, Technology, Telephony / By

To understand the issues related to alpha-numeric input and IVR, try to remember sending text messages before smartphones. Each number has letters associated with it and you’d have to press the 8-key three times to get the letter V in your message. Compared to what we can do with smartphones, this method seems archaic, time-consuming, …

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