VoiceXML

Large Language Model Plum Voice

What Are Large Language Models?

Artificial Intelligence, Uncategorized, Voice Biometrics, VoiceXML / By

A large language model (LLM) is a specialized category of artificial intelligence (AI) and generative AI algorithms. LLMs use specific pre-programmed learning methods and an extensive amount of data sets to comprehend, summarize, produce and develop new content as it continues to learn. Below you can read more about the future of LLMs and how …

What Are Large Language Models? Read More »

Adding Voice Bio Security

Adding Voice Biometrics Security is as Easy as A-P-I

Plum Voice, Security, Technology, Voice Biometrics, VoiceXML / By

Unsurprisingly, security is critical to successful business operations across numerous industries. As an automated programmable-AI software company, Plum Voice provides users with tools, such as Plum Fuse, that enable them to create different forms of voice authentication methods. Naturally, as a company that creates AI-voice automation solutions, it makes sense to highlight the benefits of …

Adding Voice Biometrics Security is as Easy as A-P-I Read More »

bkgdIndustryBanking

Case Study: Payments Company Lands Major Client with Help of Plum

Case Study, Payments, Security, SMS, VoiceXML / By

One of Plum’s clients is a major payment aggregation (MPA) company based in Seattle, Washington. The company offers customers a platform to pay bills and manage important documents, securely, in one place. The problem that led MPA to Plum began with a client request. One of the company’s major clients offered the company exclusive handling …

Case Study: Payments Company Lands Major Client with Help of Plum Read More »

Coders Corner Blog Image Main

Coder’s Corner: Create A Self-Service App That Doesn’t Suck

Call Flow, IVR, Payments, PrePaid, Self Service, VoiceXML / By

Let Customers Be “In The Know” It’s no secret that the majority of people prefer, and even expect self-service options nowadays. Why, you may ask? Because self-service is a constant. No matter what or where someone is they can pick up the call and make a payment because there’s no need for people to be …

Coder’s Corner: Create A Self-Service App That Doesn’t Suck Read More »

devTestimonial2

To Code or Not to Code: A Comparative Guide to Building Voice Applications Using VoiceXML and Drag-and-Drop Technology

Call Flow, IVR, Plum Fuse, Plum Voice, Technology, VoiceXML / By

Know Your Options When you’re driving in the car you can opt for any number of routes to get from point A to point B. The most direct path or the scenic route both have their advantages. Regardless of which one you choose, as long as you arrive at your destination it doesn’t matter which …

To Code or Not to Code: A Comparative Guide to Building Voice Applications Using VoiceXML and Drag-and-Drop Technology Read More »

Adding Voice Bio Security

Optimize Your IVR, Securely

IVR, Plum Voice, Security, VoiceTrends, VoiceXML / By

Historically, it has been very difficult to optimize voice applications—to analyze the granular success of each component and use that data to improve the overall customer experience. It’s been impossible to do it without logging sensitive data. Our vision of a hosted IVR infrastructure has always been: scalable, flexible and extremely fault tolerant. With our …

Optimize Your IVR, Securely Read More »