Plum Voice » Blog http://www.plumvoice.com Automated Communications Technology Wed, 10 Feb 2016 19:52:45 +0000 en-US hourly 1 http://wordpress.org/?v=4.2.1 Why APIs are Key to Successful Cloud-Based Solutionshttp://www.plumvoice.com/resources/blog/apis-key-to-cloud-based-services/ http://www.plumvoice.com/resources/blog/apis-key-to-cloud-based-services/#comments Wed, 10 Feb 2016 19:52:45 +0000 http://www.plumvoice.com/?p=8614 The Compatibility Quandary When adopting a new piece of technology one of the concerns that anyone involved with the project has is whether the new... …read more

The post Why APIs are Key to Successful Cloud-Based Solutions appeared first on Plum Voice.

]]>
http://www.plumvoice.com/resources/blog/apis-key-to-cloud-based-services/feed/ 0
Is 2016 the Year of the PaaS? Magic 8 Ball Says…http://www.plumvoice.com/resources/blog/2016-year-of-paas-magic-8-ball-says/ http://www.plumvoice.com/resources/blog/2016-year-of-paas-magic-8-ball-says/#comments Wed, 13 Jan 2016 15:41:27 +0000 http://www.plumvoice.com/?p=8583 Right Like a Weatherperson Seemingly bold predictions are all the rage at this time of the year, as though flipping your calendar to a new... …read more

The post Is 2016 the Year of the PaaS?
Magic 8 Ball Says…
appeared first on Plum Voice.

]]>
http://www.plumvoice.com/resources/blog/2016-year-of-paas-magic-8-ball-says/feed/ 0
PaaS with a Side of SaaS: Breaking Down the “aaS” Hierarchyhttp://www.plumvoice.com/resources/blog/paas-with-a-side-of-saas/ http://www.plumvoice.com/resources/blog/paas-with-a-side-of-saas/#comments Thu, 07 Jan 2016 22:12:43 +0000 http://www.plumvoice.com/?p=8574 Alphabet Soup Studying the New Deal is often an exercise in processing acronyms. More than one university professor has accurately described all the programs created... …read more

The post PaaS with a Side of SaaS: Breaking Down the “aaS” Hierarchy appeared first on Plum Voice.

]]>
http://www.plumvoice.com/resources/blog/paas-with-a-side-of-saas/feed/ 0
Why You Don’t Notice Good (Voice) Automationhttp://www.plumvoice.com/resources/blog/you-dont-notice-good-voice-automation/ http://www.plumvoice.com/resources/blog/you-dont-notice-good-voice-automation/#comments Thu, 17 Dec 2015 21:45:30 +0000 http://www.plumvoice.com/?p=8530 Holding your phone at arm’s length and yelling at the top of your lungs at the automated voice on the other end may seem like... …read more

The post Why You Don’t Notice Good (Voice) Automation appeared first on Plum Voice.

]]>
http://www.plumvoice.com/resources/blog/you-dont-notice-good-voice-automation/feed/ 0
5 Innovative Approaches to Automated Communications that Improve Efficiencyhttp://www.plumvoice.com/resources/blog/5-examples-automated-communications-improve-efficiency/ http://www.plumvoice.com/resources/blog/5-examples-automated-communications-improve-efficiency/#comments Fri, 11 Dec 2015 18:50:20 +0000 http://www.plumvoice.com/?p=8507 On December 1, 1913, Henry Ford unveiled what was arguably his most important invention. No, it wasn’t a new vehicle; Ford’s game changer was the... …read more

The post 5 Innovative Approaches to Automated Communications that Improve Efficiency appeared first on Plum Voice.

]]>
http://www.plumvoice.com/resources/blog/5-examples-automated-communications-improve-efficiency/feed/ 0
Adding Voice Biometrics Security is as Easy as A-P-Ihttp://www.plumvoice.com/resources/blog/adding-voice-biometrics-security-easy-as-api/ http://www.plumvoice.com/resources/blog/adding-voice-biometrics-security-easy-as-api/#comments Wed, 02 Dec 2015 21:52:45 +0000 http://www.plumvoice.com/?p=8412 It doesn’t take a genius to know that security is critical to successful business operations. Recently we looked at different authentication methods and how to... …read more

The post Adding Voice Biometrics Security is as Easy as A-P-I appeared first on Plum Voice.

]]>
http://www.plumvoice.com/resources/blog/adding-voice-biometrics-security-easy-as-api/feed/ 0
A Guide to Understanding the Language of Secure Authenticationhttp://www.plumvoice.com/resources/blog/guide-to-secure-authentication-methods/ http://www.plumvoice.com/resources/blog/guide-to-secure-authentication-methods/#comments Fri, 20 Nov 2015 19:52:06 +0000 http://www.plumvoice.com/?p=8407 Je ponce, donc je suis. Cogito egro sum. I think, therefore I am. Regardless of the tongue, this bit of philosophical thought is one that... …read more

The post A Guide to Understanding the Language of Secure Authentication appeared first on Plum Voice.

]]>
http://www.plumvoice.com/resources/blog/guide-to-secure-authentication-methods/feed/ 0
A Holistic Approach to Customer Satisfactionhttp://www.plumvoice.com/resources/blog/holistic-approach-to-customer-satisfaction/ http://www.plumvoice.com/resources/blog/holistic-approach-to-customer-satisfaction/#comments Tue, 10 Nov 2015 15:41:57 +0000 http://www.plumvoice.com/?p=8391 The Buyer’s Journey In marketing there is a lot of talk about the “buyer’s journey.” This is a not-so-fancy way to describe the process by... …read more

The post A Holistic Approach to Customer Satisfaction appeared first on Plum Voice.

]]>
http://www.plumvoice.com/resources/blog/holistic-approach-to-customer-satisfaction/feed/ 0
The Grim Reality of Healthcare Data Breacheshttp://www.plumvoice.com/resources/blog/grim-reality-healthcare-data-breaches/ http://www.plumvoice.com/resources/blog/grim-reality-healthcare-data-breaches/#comments Wed, 04 Nov 2015 15:44:47 +0000 http://www.plumvoice.com/?p=8373 It seems that nary a week goes by without a headline running rampant on the internet and in print detailing yet another healthcare entity that... …read more

The post The Grim Reality of Healthcare Data Breaches appeared first on Plum Voice.

]]>
http://www.plumvoice.com/resources/blog/grim-reality-healthcare-data-breaches/feed/ 0
The Easiest Way to Handle Call Spikeshttp://www.plumvoice.com/resources/blog/easiest-way-to-handle-call-spikes/ http://www.plumvoice.com/resources/blog/easiest-way-to-handle-call-spikes/#comments Wed, 28 Oct 2015 16:16:17 +0000 http://www.plumvoice.com/?p=8302 Needlessly looking for a reason to worry? With the holiday season on the crest of an approaching wave many companies that already do the majority... …read more

The post The Easiest Way to Handle Call Spikes appeared first on Plum Voice.

]]>
http://www.plumvoice.com/resources/blog/easiest-way-to-handle-call-spikes/feed/ 0