Plum Voice » Blog http://www.plumvoice.com Automated Communications Technology Fri, 28 Aug 2015 16:35:39 +0000 en-US hourly 1 http://wordpress.org/?v=4.2.1 Making Your Employees Happy Makes Centshttp://www.plumvoice.com/resources/blog/happy-employees-make-cents/ http://www.plumvoice.com/resources/blog/happy-employees-make-cents/#comments Wed, 19 Aug 2015 15:56:29 +0000 http://www.plumvoice.com/?p=7888 Share This: A recent New York Times article addressing the working culture at Amazon raised a lot of eyebrows around the country. The general view... …read more

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4 Ways IVR surveys help companies to hear the Voice of the Customerhttp://www.plumvoice.com/resources/blog/ivr-surveys-help-hear-the-voice-of-the-customer/ http://www.plumvoice.com/resources/blog/ivr-surveys-help-hear-the-voice-of-the-customer/#comments Tue, 11 Aug 2015 14:42:24 +0000 http://www.plumvoice.com/?p=7853 Share This: No matter what business you’re in, it’s important to remember that customers don’t buy from companies, they buy from people. Your customer support... …read more

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The Next Generation of IVR Surveys Has Arrivedhttp://www.plumvoice.com/resources/blog/the-next-generation-of-ivr-surveys/ http://www.plumvoice.com/resources/blog/the-next-generation-of-ivr-surveys/#comments Tue, 28 Jul 2015 15:43:41 +0000 http://www.plumvoice.com/?p=7792 Share This: We are excited to introduce Plum Insight, a contact center VoC platform designed to improve the customer experience in the contact center, making... …read more

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Reward Your Way to Better Call Center Performancehttp://www.plumvoice.com/resources/blog/reward-for-better-call-center-performance/ http://www.plumvoice.com/resources/blog/reward-for-better-call-center-performance/#comments Mon, 30 Mar 2015 21:49:18 +0000 http://www.plumvoice.com/?p=7714 Share This: To truly become customer-centric, and service-oriented, takes more than just talk. This should come as no surprise. There is no shortage of good... …read more

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To Bundle Or Not to Bundle: IVR and the Call Centerhttp://www.plumvoice.com/resources/blog/bundle-not-bundle-ivr-call-center/ http://www.plumvoice.com/resources/blog/bundle-not-bundle-ivr-call-center/#comments Wed, 18 Feb 2015 14:56:49 +0000 http://www.plumvoice.com/?p=7646 Share This: There is a prevailing trend towards the consolidation of products and services. In more and more places you see examples of offerings that... …read more

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Why Cloud Infrastructure Needs Dispersed Datacentershttp://www.plumvoice.com/resources/blog/cloud-infrastructure-dispersed-datacenters/ http://www.plumvoice.com/resources/blog/cloud-infrastructure-dispersed-datacenters/#comments Tue, 13 Jan 2015 19:18:57 +0000 http://www.plumvoice.com/?p=7581 Share This: Plum Voice has been providing cloud IVR for over a decade. Over that span of time, this cloud concept—taking care of infrastructure and... …read more

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Credit Card Transactions and Fraud Infographichttp://www.plumvoice.com/resources/blog/credit-card-transactions-fraud-infographic/ http://www.plumvoice.com/resources/blog/credit-card-transactions-fraud-infographic/#comments Tue, 18 Nov 2014 16:05:38 +0000 http://www.plumvoice.com/?p=7420 Share This: In the past we’ve written about the security of different payment methods more from the perspective of a customer concerned about keeping their personal... …read more

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Bring on the Benefits of Hosted IVRhttp://www.plumvoice.com/resources/blog/ivr-cloud-migration/ http://www.plumvoice.com/resources/blog/ivr-cloud-migration/#comments Mon, 10 Nov 2014 19:24:24 +0000 http://www.plumvoice.com/?p=7390 Share This: Businesses that move their automated voice applications to the cloud gain a strategic advantage by allowing them to devote time and resources to... …read more

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What Prepaid Card Companies Need In Call Automationhttp://www.plumvoice.com/resources/blog/prepaid-card-companies-need-call-automation/ http://www.plumvoice.com/resources/blog/prepaid-card-companies-need-call-automation/#comments Mon, 13 Oct 2014 19:21:32 +0000 http://www.plumvoice.com/?p=7321 Share This: High call volumes, call spikes, repeat calls, and the security needed to handle payment transactions over the phone all combine to make call... …read more

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Moving to Cloud-Based Serviceshttp://www.plumvoice.com/resources/blog/moving-to-cloud-based-services/ http://www.plumvoice.com/resources/blog/moving-to-cloud-based-services/#comments Wed, 24 Sep 2014 21:56:54 +0000 http://www.plumvoice.com/?p=7290 Share This: Cloud services offer infrastructure without administration, predictable costs and lower capital risk. But getting to that promised land from your island of in-sourced... …read more

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