Case Studies

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Flexible, reliable solutions for any industry and any application

Read about a few of the success stories top companies have had using Plum Voice to help automate phone calls or business processes.

Time and Task Applications

KLC, one of the largest providers of afterschool care, relies on Plum for an IVR enabled time and task management solution for its mobile workforce.

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Benefits Enrollment

Cummins deploys Plum for automated benefits enrollment.

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Customer Service Applications

Michigan Basic Property Insurance Association depends on Plum for IVR enabled customer service round the clock.

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Government Applications

New York State's Department of Health relies on Plum VoiceXML IVR to deliver various types of real-time status inquiries to the state's healthcare community and to the general public.

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Applications for FAQ Automation

PNY Technologies is a billion-dollar enterprise, distributing thousands of computer-related products including memory chips and graphics cards. The PNY call center relies on Plum turnkey systems for IVR solutions that are robust, reliable, easy-to-modify, and manageable.

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Applications for Healthcare

Health Integrated is a leading provider of managed care services to insurance companies and state Medicare and Medicaid programs, for the States of Wisconsin, Georgia, Colorado, etc. Health Integrated handles case management for literally millions of claims monthly.

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Consumer Surveys

InMoment provides cutting edge market research -- accurately, affordably, and in real time. Their goal is to gather feedback on a consumer's experience for clients from the retail and service industries.

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Museum411 Audio Tours

Museum411 delivers a new breed of museum audio tours through visitors' cell phones via interactive voice response applications based on the Plum VoiceXML platform.

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Store and Dealer Locator

American Tire Distributors (ATD), the largest distributor of tires, custom wheels, and shop supplies, set out to build a national campaign that would increase phone enquiries, web site visits, and store traffic. ATD relies on Plum Voice to help their customers connect to local dealers across the country.

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