Outbound

An outbound call is one that is initiated by an in place IVR system internally, and is used to contact the customer on behalf of the client. There are several outbound calling features included in Plum Voice’s calling package. Outbound calling includes an HTTP based interface for queuing outbound calls. It includes flexible scheduling, which allow scheduling calls in advance and calls that can expire. Additionally, redial rules allow automated retries on busy/no-answer calls and an immediate return of results. Dynamic call scripts include full VoiceXML 2.0 scripting support, callee type detection in which call flow can be switched based on detected callee type, and outbound call messages that can set specific parameters for call personalization. Outbound calling also includes a web user interface for server administration, includes call queue review and management, and the ability to globally suspend and resume calls for all client applications. The Plum outbound system provides a platform independent HTTP interface for initiating and managing such calls.

Related links

• VoiceXML - Plum IVR Glossary
• IVR - Plum IVR Glossary
• HTTP POST - Plum IVR Glossary