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from the Plum Voice IVR Glossary
The term, call completion rate, refers to the total number of successfully completed inbound or outbound calls versus the total number of calls that were placed or received. Wireless network performance can be assessed based on the number of successfully placed and ended calls that customers are able to make. Calls that are dropped, abandoned, or abbreviated do not figure into the call completion rate, which is typically expressed in either a decimal or a fraction. Call completion can also be affected by handoff problems (indicating dropped calls), degraded quality of the phone call (including interference), lack of network capacity (meaning the network has been overloaded), or faulty or deficient network structure.
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