VoIP

VoIP, which stands for voice over IP, is a technology that enables programmers and developers to transmit and receive voice communications utilizing Internet protocols instead of using the publicly switched telephone network or public branch exchange systems. Starting in 2004, Internet access became much more readily available due to increased connectivity and a lower price-point for faster connection speeds. This uptick in connectivity ushered in communications-themed application development and led to the rise of VoIP programs like Skype that allowed IVR systems to operate on an IP structure as opposed to in a telephonic network system. The advents of VoIP connectivity offered companies the ability to rapidly, and in many times cheaply expand in a condensed time frame at a much lower cost. VoIP protocols are open source, and can lead to denser deployments offering expanded technological capacity. The disadvantages to utilizing VoIP are that it lessens application security, since data is piggybacking onto other VoIP connections around the Internet, and that the VoIP system is codependent and reliant on other's user collective use of VoIP protocols as well.

Related links

• Internet protocol - Plum IVR Glossary
• Interactive Voice Response - Plum IVR Glossary