US: 800.995.PLUM UK: 0845.355.3330
- What is IVR?
- IVR Products & Services
- Free Consultation
- Plum IVR Surveys
- About Us
from the Plum Voice IVR Glossary
An automated attendant is an interactive voice response (IVR) application that replaces the role of a human attendant by answering incoming telephone calls with a recorded or synthesized greeting or message. The application then leads the caller through a series of menu choices to determine and route the incoming call to the proper extension, voice mailbox, service, or department. This could be done via touch tone (DTMF) or by speaking specific application key words (ASR) depending upon how the automated attendant application is built. Many applications are built to include an automated directory that can provide information based upon a name or department search.
Within our documentation we show how you would successfully build an automated attendant application. See here for an example of how to build an auto attendant step by step. These steps take the previous tutorial information and combines the logical aspects into one working application.
|© 2013 The Plum Group, Inc.|