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from the Plum Voice IVR Glossary
A piece of software designed to help users perform a certain task, typically through a specfic user interface, is called an application. Common applications on desktop computers include word processors, spreadsheets, and email programs, which receive input via a keyboard or mouse and display information on a monitor. In contrast, an IVR application expects input via a telephone and can output to and request information to the user through spoken statements and questions.
An application is made to work through computer code written in one or more software languages. Often the tasks performed by an application are divided in two parts - the front end, which governs how input is received from and output is shown to the user, and the back end, which receives from and sends information to the front end, and which is typically connected to a server and a database.
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