Callee type detection

Callee type detection is a feature for the Plum IVR Outbound System that is used to figure out whether the receiving end that picks up an outbound call (the “callee”) is a human or an answering machine. For outbound calls that are not picked up, callee type detection marks whether the failed call is a result of going to a fax machine, getting a busy signal, getting a no answer, or going to an operator.

Callee type detection is helpful for IVR applications, where a specific action is performed based on whether the callee is a human or answering machine. For example, if you created an application to remind someone of a particular event, you would want to play your reminder message immediately if you get a human who picks up and maybe play a different message if you get an answering machine that picks up. However, for some IVR developers, they may want callee type detection to be disabled for their outbound account if they feel that there is too long of a delay while the outbound system is attempting to detect whether the callee is a human or answering machine.

External links:

• Plum Outbound Developer's Guide