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from the Plum Voice IVR Glossary
A database is an organized collection of data that allows for fast storage, retrieval, and deletion. They are also known as a data bank. They are often abbreviated as DB. Databases use various languages like SQL to interact with IVR applications or websites attempting to modify the database. MySQL and mSQL are two popular database languages used.
The basic design of a database is called a schema. The schema describes the objects within the database as well are the correlation between them. There are several ways of organizing a schema. Two more common forms are object-oriented (where the data is defined in object classes and subclasses) and relational schema.
Relational databases require that the information held within becomes “normalized”. Normalization is the base of all relational databases and is used as a way of creating a database that would be free of any undesirable anomalies. Once a database is normalized, relationships need to be created between the multiple tables.
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