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from the Plum Voice IVR Glossary
Speech recognition is used by VoiceXML interactive voice response (IVR) developers to automate calls by recognizing speech as input. Grammars must be created to match a caller’s utterance with a word in order to properly act on a spoken command. A grammar element specifies a permissible vocabulary for user interaction and an inline grammar is a list of phrases and subgrammars included within the grammar element. A developer can create a speech enabled IVR application by defining any number of inline grammars using SRGS syntax.
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