Plum DEV Documentation
plumdevguide:analytics

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
plumdevguide:analytics [2016/12/08 15:12]
admin
plumdevguide:analytics [2018/01/10 17:58] (current)
admin [Requirements]
Line 1: Line 1:
 {{description>​Details of Analytics reporting in Plum DEV including minutes used, number of calls, and the call transfer rate.}} {{description>​Details of Analytics reporting in Plum DEV including minutes used, number of calls, and the call transfer rate.}}
 ====== Analytics ====== ====== Analytics ======
-====  ​Requirements ​==== +====  ​Enable VoiceTrends ​==== 
-In order for the Analytics ​platform to track callers progressing through your call flow you must make sure your VoiceXML code is configured ​correctly. ​ There are a few basic rules you need to follow when writing your code to get the most out of the Analytics platform:+In order for the [[plumdevguide:​voicetrends|VoiceTrends]] analytics ​platform to track callers progressing through your call-flow, it is necessary to configure the VoiceXML code correctly ​for each application. There are a few basic rules you need to follow when writing your code to get the most out of the Analytics platform:
   - All forms that you want to track must have an "​id"​ attribute (e.g. <form id="​get_account">​).   - All forms that you want to track must have an "​id"​ attribute (e.g. <form id="​get_account">​).
   - All form items (<​field>,​ <​block>,​ <​record>,​ <​transfer>​) that you want to track must have a "​name"​ attribute (e.g. <field name="​account_id">​)   - All form items (<​field>,​ <​block>,​ <​record>,​ <​transfer>​) that you want to track must have a "​name"​ attribute (e.g. <field name="​account_id">​)
-  - By default ​the platform has logging enabled You can set logging to private and call path tracking will continue to work.  However, you must not explicitly disable logging in the sections you want to track.+  - VoiceTrends enables logging by default. You can set logging to private and call-path tracking will continue to work. However, you must not explicitly disable logging in the sections you want to track
 + 
 +For more information about configuring and enabling VoiceTrends in Plum DEV, please visit the [[plumdevguide:​voicetrends|VoiceTrends]] page.
  
 ====  Overview ==== ====  Overview ====