modules:date_time

Date/Time

Function

This module enables the collection of date or time information. It has two modes, one each for date and time.


When 'Date' is selected, end-users input date(s) in the MM-DD-YYYY format. Data output for the 'Date' option follows the same format.


When 'Time' is selected, users have the option to allow 12-hour or 24-hour time formats. End-users enter the time in the HH:MM format.

If 12-hour is selected, an additional prompt to clarify AM/PM dynamically appears in the module. If speech recognition is enabled and the end-user says AM or PM, the module will automatically bypass the additional AM/PM prompt. Otherwise, if the input is done through DTMF, the AM/PM will be 1 or 2.

Output for the time option is HH:MM for 24-hour time and either HH:MM AM or HH:MM PM for 12-hour time.


It is not possible to collect date and time at the same time using a single module. If users want to collect date and time it is necessary to use two modules. This is similar to the functionality of the Address ( ) module.


Module Settings

Barge-In
This setting allows callers to interrupt a prompt before it finishes playing.
When enabled, DTMF input interrupts the prompt and progresses the call forward in the call-flow. If speech recognition is enabled on the ensuing module in the call-flow, then end-users can also interrupt the prompt with a spoken utterance, too. Disabling barge-in forces callers to listen to the entire prompt.

A barge-in enabled module will have a dashed line on top of the text box. See example here.

Note: This setting is enabled by default.


Enable Speech Input
This setting enables Automatic Speech Recognition (ASR) for that module.
A green microphone ( ) icon appears in the module when this is enabled.

Date or Time
This setting is toggles between the 'Date' and the 'Time' mode.

Private
This setting controls the logging function of a module.
Enabling the 'Private' setting instructs the module to not record, report, or retain the information input to that module for reporting or any other purposes. When enabled any information entered into a module during a call will be lost immediately when the call terminates.
The 'Private' setting is critical for businesses that need to maintain PCI-DSS or HIPAA compliance.

The module icon, in the upper left-hand corner, becomes grayed-out when this setting is enabled. See more details here.

Show Custom Errors
Enabling this setting overrides the default, global error options set in the Application Settings > User Input Settings.
This allows users to establish custom error handling in order to act on errors in a specific way in that module.
Instead of progressing to the next module in the call-flow, custom error handling allows users to re-prompt the same module, to provide a custom error message, to re-direct the call based on the error, or any other desired behavior.



Adding multiple errors ( ) to a module functions behave the same way as a counter.
The first error follows the path for the first error listed, if a second error occurs in the same module it follows the second listed error, and so on until all errors are exhausted or an error directs the end-user away from that module.

No Input occurs when the caller does not provide an input based on the timeout settings.
This is based on the “Initial input timeout” in User Input Settings

No Match occurs when the caller input does not match the module's criteria for the input module.

Advanced Settings: Advanced Fuse users may want to use shadow variables that are available with input modules. For more information on this functionality, please visit the Shadow Variables page.

modules/date_time.txt · Last modified: 2018/10/30 12:33 by admin