reports

Reports

Reports provide users with real-time data about their application(s). Report data is based on the usage of a single, or multiple phone numbers over a given period of time.


Filtering Options

Fuse provides users with several different ways to filter their reporting data.


  • 1. Period: Fuse provides users with quick switching between Day, Week, or Month. These control the interval for which Fuse displays data for the selected date range.
  • 2. Phone Numbers: This drop-down menu lists the phone numbers associated with an application. Select the desired phone number from the menu to see data relating to it. There is also an option for 'outbound' in the menu.
  • 3. Date Range: Use this option to refine or change the date range that Fuse displays data for. Users can select one of the pre-configured settings, This Week, Last Week, This Month, Last Month, This Quarter, Last Quarter, or select their own custom date range.
Chart Options

For quick, visual reference Fuse displays call data in line charts. Users can switch between the following types of charts:

  • # Calls
  • # Minutes
  • # Transfers
  • Transfer Minutes
  • Transfer Rate

In addition to the charts, Fuse presents call data in a table format that includes aggregate totals for each category at the bottom of the table.


Sharing Reports

Fuse allows users to share report data with other users or stakeholders.

  • Note: Users can only share Fuse reports with other users who share the same account, i.e. the same company.
    See the My Account section for more information about this.

To share a Fuse report, click on the yellow button. This opens a window where users enter the email address of the person they want to share the report with; click the ( ) plus button to add the user. After adding another user, application owners can use the drop-down menu to select the specific phone number(s) that shared users have access to in the reporting section.

Sharing a phone number with another user gives that user the ability to see the reports for that phone number as well as granting access to the phone number's VoiceTrends data.


VoiceTrends is a data and analytics tool kit that provides additional, more granular data than what is provided in Fuse+ reports.
VoiceTrends also provides you with a breakdown of your app's common call paths and usage statistics on a per module basis.

You can use VoiceTrends data to track application performance, test changes, and optimize your applications to improve customer experiences and call automation rates.

To access Voice Trends for your applications, press the button.

Please refer to the Voice Trends documentation for more information.

reports.txt · Last modified: 2018/12/12 16:07 by admin