Shadow Variables

VoiceXML uses standard variable systems. This means that Fuse+ does too, because it is built on VoiceXML. Standard variable systems allow users to create their own variables and manipulate them directly.

When collecting input or interacting with a REST web service, oftentimes information exists in addition to the “response” data that users may want to access. Shadow variables allow users to access this additional data.

Adding a ‘$’ symbol to the end of a variable, automatically creates a shadow variable for that variable. The shadow variable will contain different member variables depending on the type of input or web service it is being used with. For example, with an input “credit_card” you can determine the confidence of the grammar engine match by accessing “credit_card$.confidence”.

Global Shadow Variables

When collecting input, one of the global shadow variables created is “lastresult$”. This variable is filled in the case of both a match or a nomatch. Lastresult$ allows users to get the list of all possible matches, not just the best match.

In the event that speech input exists for the variable in use, lastresult$ can also provide a recording of the utterance spoken by the user (for speech input).

Having access to this data, even in the “nomatch” case, allows users to send DTMF input off without requiring a match, or to send the utterance recording somewhere (perhaps to transcription).

Users can also access the “n-best” results if there were multiple matches by accessing “$lastresult[i]” where “i” represents the position in the list of matches (0 is the best match, 1 is second best, etc.).

The common lastresult$ properties are (

  • lastresult$.confidence
  • lastresult$.utterance
  • lastresult$.inputmode
  • lastresult$.interpretation
  • lastresult$.recording (only for speech input)
  • lastresult$.length
  • lastresult$[i].confidence
  • lastresult$[i].utterance
  • lastresult$[i].inputmode
  • lastresult$[i].interpretation

In addition to these various shadow variables, there is a global session variable that contains information about the current call. The variable application.connection is a complex object that contains properties. Sometimes those properties have properties of their own. In Fuse, users might want to access the following session properties:

  • session.connection.ani (caller ID for this call)
  • session.connection.dnis (dialed number for this call)
  • session.connection.callee_type (only for outbound calls)
  • (unique ID for this call)
  • session.connection.protocol.sip.headers (only for SIP-in calls)
  • (name of the current active Fuse+ application)

Module Specific Shadow Variables

Some modules in Fuse have specific shadow variable associated with them.
“name” below refers to the actual name of the module.

Call-Flow Modules

The Transfer module provides a shadow variable (

  • name$.duration

Input Modules

For input modules, a standard set of shadow variables exist (

  • name$.utterance
  • name$.inputmode
  • name$.interpretation
  • name$.confidence

For the Record ( ) module, a slightly different set of shadow variables exist (

  • name$.duration
  • name$.size
  • name$.termchar
  • name$.maxtime

Data Modules

The REST ( ) web service module provides some custom shadow variables:

  • name$.http_code
  • name$.headers (object indexed by header name)
  • name$.raw_headers (0-indexed array containing all header strings)
  • name$.error (only in the event of an error)
shadow_variables.txt · Last modified: 2018/12/11 18:01 by admin