Plum Insight Documentation
prompt_manager

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prompt_manager [2015/08/04 11:55]
jennifer added meta desc.
prompt_manager [2016/03/02 23:32] (current)
admin
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-{{description>​Customize the wording of all survey prompts and buttons, and upload audio files for complete control over the look and sound of your web and phone surveys.}} +=====Prompt Manager=====
-{{keywords>​plum insight,​voc,​ivr,​survey,​developer,​manual,​reference,​guide,​resource,​documentation,​audio,​text,​prompts}} +
- +
-======Prompt Manager======+
 ====Overview==== ====Overview====
 The prompt manager is where you can customize the wording for your surveys'​ default prompts and buttons. You can also upload audio to be played in place of Text-to-Speech (TTS) generated prompts in phone surveys. The prompt manager is where you can customize the wording for your surveys'​ default prompts and buttons. You can also upload audio to be played in place of Text-to-Speech (TTS) generated prompts in phone surveys.
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 =====Text Prompts===== =====Text Prompts=====
 Text prompts are prompts that are either displayed as text on web surveys, or read out using TTS on phone surveys. Text prompts are prompts that are either displayed as text on web surveys, or read out using TTS on phone surveys.
 +{{:​prompt_manager_text.png?​nolink&​700|}}
 \\ \\
 ====Types of Text Prompts==== ====Types of Text Prompts====
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 =====Audio Prompts===== =====Audio Prompts=====
-The audio prompts tab contains a list of all possible prompts that would be played over the phone for the survey. ​To start off, all prompts will be read by the TTS engine, but you may upload human-recorded audio to be played for each prompt instead. The following audio formats are supported:+The audio prompts tab contains a list of all possible prompts that would be played over the phone for the survey. ​When you first create your survey, all prompts will be read by the TTS engine, but you may upload human-recorded audio to be played for each prompt instead. 
 + 
 +{{:​prompt_manager_audio.png?​nolink&​700|}} 
 + 
 +The following audio formats are supported:
  
   * 8 kHz 16-bit linear PCM WAV (*.wav)   * 8 kHz 16-bit linear PCM WAV (*.wav)
   * 8 kHz 8-bit µ-law WAV (*.wav)   * 8 kHz 8-bit µ-law WAV (*.wav)
   * 8 kHz 8-bit a-law WAV (*.wav)   * 8 kHz 8-bit a-law WAV (*.wav)
 +  * MP3 (*.mp3) - Note: If the audio file is poorly encoded, the mp3 will not work.
  
 To upload an audio file for a single prompt, simply click on the upload button next to the prompt you want to upload. You can also update multiple prompts by providing a zip file containing all of the audio, but each file must be named a specific way for the tool to recognize which prompt to update. You can find these filenames by clicking on the "​Export CSV" button. The downloaded CSV files will list the appropriate filenames along with the corresponding prompt in text. To upload an audio file for a single prompt, simply click on the upload button next to the prompt you want to upload. You can also update multiple prompts by providing a zip file containing all of the audio, but each file must be named a specific way for the tool to recognize which prompt to update. You can find these filenames by clicking on the "​Export CSV" button. The downloaded CSV files will list the appropriate filenames along with the corresponding prompt in text.
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 {{:​prompt_manager_prompt_actions.png?​nolink|}} {{:​prompt_manager_prompt_actions.png?​nolink|}}
 +
 +If you wish to record your own prompts without any audio recording equipment or software, you can simply use your phone. Click on the "Call to Record"​ button and follow the instructions on the screen. It will only prompt you to record prompts that don't already have an audio file, so please delete any audio files you wish to record over.
  
 =====Adding Languages===== =====Adding Languages=====
prompt_manager.txt · Last modified: 2016/03/02 23:32 by admin