caller_profile

Caller Profile

The Caller Profile section of VoiceTrends provides insight about your callers through the following items:

  • Total number of calls
  • Total number of unique callers (distinct inbound or outbound numbers)
  • Geographic (heatmap of United States, indicating callers per state)

VoiceTrends allows users to view these data on a per day, per week, or per month level. Within each graph this data can be further filtered by individual phone numbers. For more information on how to specify these values, see the Getting Started section.

The raw data section displays the average daily totals for all application usage. VoiceTrends uses all calls and transfers that occurred during the specified interval to calculate the average call stats over that interval.


Graphs

The y-axis on each graph depicts the statistical value indicated by the graph name. The x-axis displays the specified period (day, week, month).
To enlarge each graph, click the thumbnail of the graph from within the page, or select it from the sub-menu under the Caller Profile section.

To change the period interval on this graph, select one of the Day/Week/Month buttons located in the top right of this menu. Selecting one of these changes the period of the x-axis on the graph.

To view the data for a specific phone number, select the desired phone number from the drop-down menu in the top left. “All Phone Numbers” is the default setting for this menu until changed by the user.

# Calls

This graph displays the total number of calls made to your application(s). Hovering over each graph points will show the individual statistics for each date.


# Unique Callers

This graph depicts the number of unique phone numbers calling your application.
For example, if the same phone number called the application 10 times, that phone number would be counted once in this graph. In contrast, all 10 of those calls would count in the # Calls graph.


Geographic

This graph is a heat map of the Unites States based on the total number of calls from each state. States with darker shading indicated higher call volumes.
Hovering over the state on the map displays the total number of calls originating from that state.


Non-Geographic Raw Data

The raw data tab displays the underlying data used to generate all of the non-geographic graphs for the Caller Profile section for each day in the selected date range grouped by the selected period.
Additionally, there is an Export button that can be used to download the raw data in CSV format for use with Excel (or similar spreadsheet software). For programmatic access to this data check out our VoiceTrends API documentation.


Geographic Raw Data

The raw data tab displays the underlying data used to generate the Geographic page for the Caller Profile section for the selected date range.
Additionally, there is an Export button that can be used to download the raw data in CSV format for use with Excel (or similar spreadsheet software). For programmatic access to this data check out our VoiceTrends API documentation.


caller_profile.txt · Last modified: 2018/11/05 17:04 by admin