Improve Your Business Processes With Automation

Voice automation delivers greater accuracy, improved efficiency, and easier access to your most important business processes

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Your World. More Productive.

Getting stuff done isn’t enough these days. Your most important tasks–the mission-critical ones–need to be done efficiently and accurately. That’s why many companies integrate communications into their business processes, also known as communication-enabled business processes (CEBP).

Automating these tasks, which may consist of outbound calls, alerts, reminders, time and task reporting, and more, increases the value of CEBPs, making them even more efficient and effective. Plum’s platform is designed to handle complex CEBPs, using a variety of voice communications applications, such as interactive voice response (IVR), outbound calling, and SMS/MMS.

Automate Common Tasks

Automate Common Tasks

Automating common customer inquires enables employees to better balance their time. For example, companies that issue prepaid credit or gift cards can automate activation of these cards over the phone, allowing customer service agents to focus on high-touch customer inquiries.

Add Communications to Existing Applications

Add Communications to Existing Applications

Enhance established processes with additional communications features. For instance, pharmacies that accept prescription refills over the phone can add outbound notifications to let customers know when their order is ready to be picked up.

Integrate with Databases

Integrate with Databases

Plum’s platform can integrate with any database. This allows businesses to mine customer interaction history to predict their needs and provide personalized service. That may allow companies to automatically route specific user’s calls based on past interactions or behavior.

Simplify Data Entry 

Simplify Data Entry 

Let field agents directly record their time and task information over the phone. Repairmen can use their phones to log arrival and departure times for each appointment, as well as record the number of miles driven per day.

Oil the Gears to Increase Efficiency

Automate and enhance business processes by connecting them to your preferred communications channels.

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Apply Cutting Edge Tools To Your Business Processes

Plum DEV blends the best tools for voice applications with the most flexible platform available.