Plum’s Development and Consulting Methodology Has Helped Thousands of Companies Surpass Their Goals.
Sometimes you know what you need, but you don’t have the time or resources to do it yourself. Add to that situation the fact that telephony and interactive voice response (IVR) are often an IT department’s most complex systems.
With over 15 years of experience, Plum has the expertise and skills to provide a whole range of consulting and development services to meet all your telephony and voice communications needs. We do everything in-house and have designed and implemented thousands of IVR and voice communication applications for innumerable purposes, in all industries.
Plum has designed and implemented thousands of communications applications across a multitude of industries, assisting in every aspect of the process from the creation of call scripts to implementation and data integration.
Plum will help define all your voice application requirements, then design an appropriate voice application call flow, mapping out the interactions a caller has with your data to insure the most user-friendly and efficient applications.Plum can also review call logs and reports and make suggestions for a better user experience and improved call automation rates.
Plum can help create a comprehensive migration plan to mitigate any risks and make a smooth transition from legacy systems to the cloud. This frees up companies from maintaining infrastructure, updates and security, so they can devote more resources towards improving their applications instead with access to technology that is always up-to-date.
Plum will assess your existing telephony equipment, telecommunications capacity and infrastructure and provide recommendations regarding the optimal IVR system setup and integration of those systems and your call center(s).
We offer development and project management consulting services to help you create the most effective automated communications applications.We assign an engineer to help you with training, development consulting, code review, voice talent and sound production.
Plum's subject matter experts can tackle any IVR questions you have.