Altogether, missed appointments cost medical providers in the United States more than $150 billion every year. It’s not just the healthcare field though. Missed appointments can throw a normal work schedule into chaos and have negative effect on other customers by delaying or preventing their access to service. This leads to customer frustration and churn.
With Plum’s Scheduling app you can give customers the ability to manage their appointments and get special appointment information or instructions anytime. You can further enhance the customer experience by combining the schedule management features with outbound notifications that enable your company to send out appointment reminders via voice messages or SMS.
Give customers quick, easy access to the appointment information they need. Our HIPAA-compliant apps let you personalize patient appointment information safely and securely.
Automate the scheduling process to make life easier on your office staff, especially when call volumes increase. Let callers choose from the first available appointment or request a specific date and time.
You can set up the scheduling app to provide 24/7 access to appointment information. Patients can get the information they need without having to rely on an internet connection or worry about hours of operation.
Help patients remember to arrive at their appointments on time by giving them the option to receive appointment reminders.
Send and receive information from any web-enabled database using APIs to add personalization to patient interactions or to integrate voice with your other channels.