call center agents on phone

How to Reduce the Cost of Outbound Calls

call center agents on phone

In the realm of the contact center, keeping down the cost of outbound calls is a primary focus. The goal should always be to manage outbound call cost with customer experience quality. Getting the balance right means implementing a multi-pronged approach that optimizes agents, support staff, technology and training. Start with a Call Calculation Contact… Read More

woman holding credit card

How to Increase Your Payment Acceptance Rates by Phone

woman holding credit card

An important part of the customer experience is the payment process. Of course, you want it to be fast and frictionless for your customers, regardless of the channel they choose. In the case of IVR phone payments, there are some simple strategies you can implement to increase efficiency and improve customer satisfaction. The Benefits of… Read More