What is NLP? Natural language processing (NLP) is a subfield of artificial intelligence (AI) based on the interactions between computers and humans. NLP enables machines to understand, interpret, and generate human language in a way that mimics human communication via a chatbot or something similar. NLP technologies have been around for decades, but advances in …
I’m not a coder, nor a developer, and I’m nowhere close to being a technical resource, but I can tell you first hand that Plum Fuse is a very intuitive tool on a secure cloud platform. The Plum Fuse low-code tool is the best programmable GUI interface for building out voice automation applications – whether …
What is a Chatbot? A chatbot is a coded software program that engages with a customer visiting your platform, while acting as a real human that can answer customer support questions. Depending on the complexity of questions being asked, a chatbot can respond with simple one-line responses, or get as sophisticated as having entire conversations …
Are you looking to build a chatbot? If you have started your search, you know that there are a number of options and you probably already realize that a chatbot will lead to growth. Whether your customer support team is stretched too thin, you need more leads, or you are looking to provide your customers …
What To Consider when Looking for an AI Chatbot Builder Read More »
Whatever your industry—integrating automated chat capabilities, like an AI chatbot, into your customer service plan is a game-changer! As we’re sure you know, customer service is an integral part of any business. And while it’s essential to gain new customers, you really need to keep your current customers happy. Implementing an AI chatbot does just that by …
Like most technology, Interactive Voice Response (IVR) has evolved over the years. From automatic switchboards to completing self-service tasks like activating a credit card or paying a bank bill—IVR has modernized companies with Intelligent Virtual Agents. If you want to stay competitive in today’s market, you might want to think about further automating your IVR …
Nine Things To Look For In IVR Payment Systems The easier your customers can solve their problems, get information or make payments with a self-service solution, the happier they will be. Self-service support and call centers rely on IVR technology to expand and automate their operations. So what should you be looking for when you …
Banking and financial services customers have high expectations for quality customer service – after all, their money and their time are both involved. In fact, Forrester found that 66% of customers said the most important thing a company can do is value their time. Conversational AI Financial Service Solutions Interactive Virtual Agents (IVAs) are convenient, efficient …
Examples of Conversational AI in Financial Services Read More »
Conversational AI is shaping up to be the next major shift in customer support and communications. When automated voice agents are incorporated, conversational AI offers the ability to vastly improve customer inquiries in measurable ways. You probably use conversational AI on at least one device, such as your mobile device, or a device like Amazon …
Choose the Best AI Chatbot Solution Conversational AI and virtual agent platforms are used by developers to build conversational user interfaces, AI chatbot solutions and to power virtual agents for integration into messaging platforms, social media, SMS and website chat. When choosing a chatbot software it’s important to think about the kind of experience you …
Conversational AI Chatbots and Virtual Agent Solutions Read More »
Fuse - Low-Code Programmable GUI Environment
Chat - Omni-channel communication with chatbots
Conversational AI - Understand caller intent
DEV - Programmable voice platform for dynamic, complex, and secure apps
Insight - Omni-channel survey creator
Message - Enterprise-Level SMS Campaign Management Platform
Professional Services - Accelerate deployment for rapid ROI
SecureAssistant - Agent-present virtual voice assistant for secure payments
VoiceTrends - Analytics for voice applications
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Payments - Process secure customer payments over the phone
Surveys - Build voice surveys in minutes
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