Dylan Teal

SharpenCX plumvoice merger

Teleo Capital Merges SharpenCX and Plum Voice

Author: RJ Burnham, President and CTO of Plum Voice Plum Voice and Sharpen: Crafting the Future Together In today’s digital age, evolving and innovating are the lifeblood of customer engagement. Today, I’m thrilled to share a monumental step in Plum Voice’s story: our merger with Sharpen Technologies, a vanguard in cloud-based contact center solutions. Together, we …

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Chatbots and Virtual AI

Conversational AI Voice Chatbot Solutions

Conversational AI Voice Chatbot Solutions Modern automation has brought together various aspects of a customer’s voice from spoken to written word. When combined into a communication platform, they offer an omni-channel communication delivery system that can be tailored to each customer’s preference from phone, chatbot or SMS messaging. Let’s take a look at how voice …

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Large Language Model Plum Voice

What Are Large Language Models?

A large language model (LLM) is a specialized category of artificial intelligence (AI) and generative AI algorithms. LLMs use specific pre-programmed learning methods and an extensive amount of data sets to comprehend, summarize, produce and develop new content as it continues to learn. Below you can read more about the future of LLMs and how …

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Generative AI - Plum Voice

Generative AI – Transforming Interactive Voice Response

How does Generative AI work? Generative AI has sparked a revolution in various industries – from art and music to business and marketing. Its integration into interactive voice response (IVR) systems has been especially beneficial, providing customers with a better experience and boosting efficiency. Below, we will investigate how generative AI is boosting the capabilities …

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Bulk Upload Audio Prompts

What are Audio Prompts? Audio prompts are pre-recorded messages or instructions that play during automated phone calls or interactive voice response (IVR) systems. These prompts guide callers and provide information or options for uniform voice quality throughout an application. Bulk Uploading Audio Prompts The process of bulk uploading audio prompts refers to the ability to …

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7 Communications Problems Healthcare

7 Solutions to Reduce Hospital Readmission Rates

Hospital Readmissions When a patient leaves the hospital, the last thing they want to do is go back. Yet, hospital readmissions happen all of the time with studies showing 1 of every 4 patients is readmitted following hospitalization. Studies also show that one of the most common reasons for this is insufficient communication for a …

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HIPAA PCI DSS Blog Image Main

A Beginner’s Guide to HIPAA and PCI-DSS Compliance

Lately there has been a lot of discussion on security within software companies and the introduction of AI applications. Data breaches can be costly for everyone involved from the business to the customer. We’re not just talking financial costs either, although those can mount quickly. Industries that deal with sensitive customer data on a daily …

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