Dylan Teal

chatbbot conversation

What To Consider when Looking for an AI Chatbot Builder

Are you looking to build a chatbot? If you have started your search, you know that there are a number of options and you probably already realize that a chatbot will lead to growth. Whether your customer support team is stretched too thin, you need more leads, or you are looking to provide your customers …

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AI Customer Service

Benefits of AI Chatbots in Customer Service

Whatever your industry—integrating automated chat capabilities, like an AI chatbot, into your customer service plan is a game-changer! As we’re sure you know, customer service is an integral part of any business. And while it’s essential to gain new customers, you really need to keep your current customers happy. Implementing an AI chatbot does just that by …

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voice recognition

6 Considerations in Outsourcing IVR 

Like most technology, Interactive Voice Response (IVR) has evolved over the years. From automatic switchboards to completing self-service tasks like activating a credit card or paying a bank bill—IVR has modernized companies with Intelligent Virtual Agents. If you want to stay competitive in today’s market, you might want to think about further automating your IVR …

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Happy man talking on the phone

IVR Payment Systems

Nine Things To Look For In IVR Payment Systems The easier your customers can solve their problems, get information or make payments with a self-service solution, the happier they will be. Self-service support and call centers rely on IVR technology to expand and automate their operations. So what should you be looking for when you …

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Examples of Conversational AI in Financial Services

Banking and financial services customers have high expectations for quality customer service – after all, their money and their time are both involved. In fact, Forrester found that 66% of customers said the most important thing a company can do is value their time. Conversational AI Financial Service Solutions Interactive Virtual Agents (IVAs) are convenient, efficient …

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Chatbots and Virtual AI

Conversational AI Chatbots and Virtual Agent Solutions

Choose the Best AI Chatbot Solution Conversational AI and virtual agent platforms are used by developers to build conversational user interfaces, AI chatbot solutions and to power virtual agents for integration into messaging platforms, social media, SMS and website chat.  When choosing a chatbot software it’s important to think about the kind of experience you …

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IVR for Healthcare

Healthcare Payment Systems – IVR

Healthcare Compliance Certifications with IVR The Health Insurance Portability and Accountability Act (HIPAA) mandates that healthcare organizations take the protection of personal medical information seriously, but equally important is the protection of patients’ financial data. However, some medical practices may be hesitant to accepting patient bill payments through the contact center due to stringent compliance …

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