Are you looking to build a chatbot? If you have started your search, you know that there are a number of options and you probably already realize that a chatbot will lead to growth. Whether your customer support team is stretched too thin, you need more leads, or you are looking to provide your customers …
What To Consider when Looking for an AI Chatbot Builder Read More »
Whatever your industry—integrating automated chat capabilities, like an AI chatbot, into your customer service plan is a game-changer! As we’re sure you know, customer service is an integral part of any business. And while it’s essential to gain new customers, you really need to keep your current customers happy. Implementing an AI chatbot does just that by …
Natural Language Processing (NLP) helps computers understand the meaning, intent and sentiment behind a conversation. NLP is the modern technology that is responsible for computer software that translates text and responds in real-time. Natural Language Processing is commonly used in business solutions and processes to improve efficiency or streamline customer support. Conversational AI apps use …
Nine Things To Look For In IVR Payment Systems The easier your customers can solve their problems, get information or make payments with a self-service solution, the happier they will be. Self-service support and call centers rely on IVR technology to expand and automate their operations. So what should you be looking for when you …
Banking and financial services customers expect high quality customer service because their money and time are both valuable to them. Forrester found that 66% of customers said the most important thing a company can do is value their time. Conversational AI Financial Service Solutions Interactive Virtual Agents (IVAs) are a convenient, efficient and effective technology …
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Conversational AI is shaping up to be the next major shift in customer support and communications. When automated voice agents are incorporated, conversational AI offers the ability to vastly improve customer inquiries in measurable ways. You probably use conversational AI on at least one device, such as your mobile device, or a device like Amazon …
Call centers and call center software providers that are seeking to improve customer experience, cut costs and/or optimize their technology would be remiss in not considering an AI-powered intelligent virtual agent (IVA) like those provided by Plum Voice. IVAs combined with an easy to use programmable-AI provides users a modern, and secure way to conduct …
Intelligent Virtual Agents (IVA) for Call Centers Read More »
Healthcare Compliance Certifications with IVR The Health Insurance Portability and Accountability Act (HIPAA) mandates that healthcare organizations take the protection of personal medical information seriously, but equally important is the protection of patients’ financial data. However, some medical practices may be hesitant to accepting patient bill payments through the contact center due to stringent compliance …
How Much Do Call Centers Cost? Which least valuable processes within your contact center make up the most of your expenses? Could it possibly be the time of your paid employees, software needs, office space and more? According to Cloudtask.com the average costs of call centers is: Salaries and Benefits – $141,284 Customer Service Manager …
Businesses increasingly are shifting work to remote workforce and mobile workforce solutions. Not only can recruitment for employees span beyond the local area of a corporate office, it can also lower costs on salaries, office space, benefits and more. While there are obvious advantages to having employees work outside of a corporate HQ office, there …
Managing Your Mobile or Remote Workforce Solutions Read More »
Fuse - Low-Code Programmable GUI Environment
Chat - Omni-channel communication with chatbots
Conversational AI - Understand caller intent
DEV - Programmable voice platform for dynamic, complex, and secure apps
Insight - Omni-channel survey creator
Message - Enterprise-Level SMS Campaign Management Platform
Professional Services - Accelerate deployment for rapid ROI
SecureAssistant - Agent-present virtual voice assistant for secure payments
VoiceTrends - Analytics for voice applications
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Notifications & Reminders - Leverage voice dialogs and SMS
Payments - Process secure customer payments over the phone
Remote Workforce Reporting - Automate timekeeping processes
Surveys - Build voice surveys in minutes
Banking & Financial Services - Account access with security
Government - Automate Compliance Notifications & Payments
Healthcare - Automate patient communications
Insurance - Account access for agents & policyholders
Prepaid Cards - Card management & support
Technology & SaaS - Expanded voice and conversation AI capabilties
Utilities - Automated notifications & communications
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