Frequently, businesses want to use artificial intelligence (AI), but aren’t sure where to get started or how they’d actually use it.
Incorporating AI technology with your digital communication channels can provide critical points of differentiation when it comes to customer engagement and customer experience.
We believe this research from Gartner, “How to Use AI to Create the Customer Experience of the Future,” provides critical guidance to help:
Gartner How to Use AI to Create the Customer Experience of the Future, Jessica Ekholm, 30 March 2018. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.
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