Voice automation solutions
Notifications & reminders
Outbound messages via phone or SMS messaging
- Proactive outbound
- Appointment reminders
- Improved customer engagement
Outbound messaging at the speed of business
Customers want to receive messages in the format that is most convenient and comfortable for them. That's why it's essential to have an omnichannel communications system in place.
When you need to push critical information, reminders or emergency alerts, interactive voice response (IVR) systems and SMS messaging applications are the most reliable communication methods to get your message out quickly.
Contact customers using phone and SMS messaging for real-time notifications and alerts.
Benefits of automated outbound messaging
Proactive outbound
Send outbound messages during emergencies, service outages, account changes, etc. to inform your customers of critical information.
Appointment reminders
Remind customers or patients of upcoming appointments to decrease no-shows and improve revenue cycle management.
Improved customer engagement
Stay connected and ensure that essential tasks are completed.
Personalized notifications
Increase brand awareness and sales by sending customized messages, custom offers or scannable coupons.
Critical updates
Instantly send mass updates for fast, efficient notifications related to utilities, schools, government, etc.
Solicit feedback
Collect immediate feedback after a customer interaction to increase take rates and obtain more direct, accurate results.
Build an IVR application today
Plum Voice makes it simple to build voice-automated applications, including interactive voice response (IVR) systems, on a secure and scalable platform with the Plum Fuse tool and pre-built templates.
Request a demo- Easy API integrations
- Real-time information
- On-demand availability
- Scalability
- Secure platform
Build self-service solutions with Plum Voice
Developers can build & deploy a custom solution in days, not weeks!
- Plum DEV and Plum Fuse tools complement and support each other - code in VXML and then manage with a low-code GUI tool - for an agile and flexible experience.
- Prebuilt application templates are available in the Fuse Template Center.
- Connect thousands of data sources through APIs to provide real-time information.
- Plum Chat (chatbot tool) and Plum Message (enterprise-level campaign management platform) enable you to communicate with customers more efficiently and effectively.
- Our Professional Services team can assist throughout the entire development process.
Fuse templates
- Appointment Reminder (Outbound)
- Payment Reminder
- Prescription
- Prescription Notification (Outbound)
- Order Pickup - Notify Store (BOPIS)
- Outbound Notification - Order Pickup
- Outbound Notification - Prescription Pickup
- Outbound Notification - Product Recall
- Outbound Notification - Restaurant
- Order Confirmation
- Outbound Notification - Restaurant Pickup
5 benefits of using Plum Voice tools
Why use the Plum Voice toolkit that lives on a secure and scalable platform?
- 01First call resolution
- 02Become more efficient
- 03Task your staff effectively
- 04Reduce operational costs
- 05Secure and agile cloud platform
Build a voice application in minutes
Tell us what you are trying to automate, improve or replace. We will show you the right path across Fuse, DEV or both.