Changing Customer Service Through Automation

Plum Voice IVR delivers positive customer experiences over the phone while using fewer customer service resources and a smaller security footprint, all at a lower cost than live agents.

Security You Can Trust

You’re serious about security: So are we. Certified with PCI-DSS, HIPAA, SOC2, Cyber Essentials, and Visa Verified, Plum Voice technology keeps your data secure.

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Companies have trouble figuring out how to best interact with their customers over the phone all the time. When calling becomes an unpleasant experience, customers tend to avoid calling, which only increases their frustration. These customers often switch to a competitor.

With two decades of experience and millions of phone calls under our belt, Plum Voice understands how phone interactions work and provides solutions that cater to specific, key problems and interactions. Retain customers, accomplish more, and spend less on customer service with Plum Voice IVR.

Whether you’re new to IVR or want to know what to look for in an IVR solution, Plum Voice has you covered.

IVR Procurement Guide

High Automation and
Great Customer Experiences

Pre-Built Apps
Pre-Built Apps

Optimized for Healthcare, Banking, Finance, Prepaid Cards, Software, and more

Inbound & Outbound IVR
Inbound & Outbound IVR

Passive and active solutions for all your communications needs

Analytics & Reporting
Analytics & Reporting

VoiceTrends provides actionable data about your apps

Security
Security

PCI-DSS (level 1), HIPAA, and SOC2 highlight our security portfolio

Reliability
Reliability

We only use top tier telecom providers and guaranteed 100% uptime

2 Dev Options
2 Dev Options

Choose from Fuse+, our visual IVR builder, or DEV, our VoiceXML coding option

Plum By The Numbers

85-90% Automation Rate

85-90% Automation Rate

When companies place a premium on automation, Plum offers IVR apps to achieve that goal.

10 Days to Deployment

10 Days to Deployment

Pre-built apps on Fuse+ empower rapid application development. Deploy IVR apps in days or weeks instead of months, like legacy systems.

5 Security Standards

5 Security Standards

PCI-DSS (Level 1), HIPAA, SOC2, and more. From finance to healthcare and beyond, Plum’s platforms and apps have the security you need.

> See Our Customer Stories

Trusting Plum to Get the Job Done
Erie InsuranceAmerican AirlinesADPNeustarPfizer

Working Together Is Better

Together we can help you provide efficient customer service and create stronger relationships. Let us know how we can help you.