Fuse - Programmable GUI environment that enables team collaboration for voice apps
Chat - Omni-channel communication with chatbots
Conversational AI - Understand caller intent
DEV - Programmable voice platform for dynamic, complex, and secure apps
Insight - Omni-channel survey creator
Professional Services - Accelerate deployment for rapid ROI
SecureAssistant - Agent-present virtual voice assistant for secure payments
VoiceTrends - Analytics for voice applications
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Payments - Process secure customer payments over the phone
Surveys - Build voice surveys in minutes
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Chatbot tool that enables customers the ability to communicate in their preferred communication channel
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37+ prebuilt application templates ready
for immediate use in Plum Fuse
pARTNERS & rESELLERS
Expand your product offering! Create your own brand instance of Plum Fuse for resale.
∎ Redirect to your domain
∎ BYOC capability
∎ Customer account management
Voice Automation Solutions
Connecting callers to information securely
and efficiently
Interactive Voice Response (IVR), Virtual Agents & Conversational AI
Automation has become a part of our daily lives as self-service options are becoming more preferred by customers. Voice automation solutions, including interactive voice response (IVR), virtual agents and conversationl AI, help businesses of any size to become more efficient, quicker to respond to customer requests and more consistent in customer service delivery while adhering to compliance requirements.
Voice automation has grown beyond finding a contact through a phone tree. It now allows customers to place orders, get account information, refill prescriptions, set appointments and so much more. The possibilities are growing as businesses seek better ways to connect with customers and reduce labor costs in crowded and competitive markets with other technologies including SMS messaging (texts) and chatbots.
By automating common and repetitive business activities with easy-to-use automated applications, your business can modernize its customer experience, lower operating costs, keep customer service in-house and improve employee productivity. Find your solution to optimize your buisiness today!
Plum Customers
Developers, we've got what you need.
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Business leaders, let us solve your problems.
Professional services collaborates with your team to deploy self-service solutions
Containment Rates
Improve CSAT with an 80% average of first call resolution
Scalability & Reliability
Plum Voice handles millions of calls each day and can scale to need
Plum Voice has created AI Fusion. It's a standalone voice processing environment that can access each of the major AI engines - Nuance, Google, Amazon, IBM, Etc. - at each instance of a dialog to interpret a single utterance. Use AI Fusion to build an IVR application with conversational AI that isn't tied to one voice recognition system for a better customer experience.
Start automating your business applications today!
Watch how Plum Voice can help your business
Plum Success Stories
"Since we started onboarding clients in 2016, the Plum support team has been great to work with. They have made the provisioning process quite easy and are very prompt and polite with their responses. Getting to know the names behind the team makes the experience more personal."
"We selected the Fuse product for its ease of use as well as reliability. The setup is very intuitive and can be customized to your business's needs. We like that you can create your own testing environments and deploy immediately. The right tools really do make a difference."
Stephanie R., Vice President of Customer Experience
Utilities Company
"Very flexible, you can make changes in the portal with relative ease, and the changes are made instantly."
Mark Y., Sr. Director of Technical Support
Computer Software Company
"Overall, extremely pleased with Fuse. Along with being easy to use, it allows for a lot of flexibility, allowing for additional JavaScript or VoiceXML if the standard data gathering/processing modules cannot accomplish a client's customized request. This has been a crucial factor for several of our implementations."