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Security & ComplianceSharpenCX Announces Acquisition of Plum Voice
Learn more below about the SharpenCX and
Plum Voice merger
SharpenCX Announces Acquisition of Plum Voice
With the implementation of interactive voice response (IVR) systems, virtual agents, conversational AI, chatbot and SMS messaging tools, you can build modern solutions for your business and customers.
Empowering Our Customers
Why Plum Voice?
Achieve ROI faster with engaging, controlled dialogs and improve both cost efficiency and customer satisfaction.
With Plum Voice, you can:
- Simplify dialog creation with our programmable voice and text tools.
- Ensure safety and security with controls for the latest conversational AI LLMs, like ChatGPT.
- Build with ease using our APIs and low-code creation environments.
- Get started quickly with our Fuse pre-built templates and modules.
- Rest easy with our platform-wide certifications for PCI, HIPAA, SOC2, and more.
- Receive responsive support and service from our team to ensure your success.
Developers, we've got what you need.
Business leaders, let us solve your problems.
Professional services collaborates with your team to deploy self-service solutions
Containment Rates
Improve CSAT with an 80% average of first call resolution
Scalability & Reliability
Plum Voice handles millions of calls each day and can scale to need
AI Fusion simplifies voice processing by accessing multiple leading AI engines such as Nuance, Google, Amazon and IBM to interpret each spoken request. The results are then combined to provide a more accurate and comprehensive understanding of the user's needs.
Automated Dialogs Made Simple and Secure
Self-service dialog applications are more powerful and preferable than ever. With interactive voice response (IVR) and conversational AI, businesses can communicate in a way that is efficient, responsive, controlled and compliant.
Plum Voice's omnichannel dialog tools run continuously with 24/7 support making them ideal for automating business transactions. They allow customers to easily place orders, make payments, get account info, schedule appointments, etc. using their preferred communication channels.
Simplify frequent interactions ■ Enable customer self-service ■ Modernize customer service ■ Increase operational efficiency ■ Lower staffing and operating costs
Plum Success Stories
"Since we started onboarding clients in 2016, the Plum support team has been great to work with. They have made the provisioning process quite easy and are very prompt and polite with their responses. Getting to know the names behind the team makes the experience more personal."
"We selected the Fuse product for its ease of use as well as reliability. The setup is very intuitive and can be customized to your business's needs. We like that you can create your own testing environments and deploy immediately. The right tools really do make a difference."
Stephanie R., Vice President of Customer Experience
Utilities Company
"Very flexible, you can make changes in the portal with relative ease, and the changes are made instantly."
Mark Y., Sr. Director of Technical Support
Computer Software Company
"Overall, extremely pleased with Fuse. Along with being easy to use, it allows for a lot of flexibility, allowing for additional JavaScript or VoiceXML if the standard data gathering/processing modules cannot accomplish a client's customized request. This has been a crucial factor for several of our implementations."
Plum Customers
