Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
DEV - Programmable voice platform for dynamic, complex, and secure apps
Fuse - Programmable GUI environment that enables team collaboration for voice apps
SecureAssistant - Agent-present virtual voice assistant for secure payments
Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
Financial Services
Healthcare
Insurance
Prepaid
Technology & SaaS
Utilities
Support & Docs
Ebooks
Case Studies
Webinars
Security & Compliance
Overview
Leadership
Press Releases
What is IVR?
What is cPaaS?
What is VoiceXML?Intelligent Virtual Voice Agents with Conversational AI Are Secure, Engaging, and Cost Efficient
Surpass traditional IVR with intelligent virtual agents (IVAs) built on the Plum Voice cloud and conversational AI modules. Deploy secure, interactive self-service voice dialogs that maximize the velocity of consumer engagement and improve efficiency.
Intelligent Virtual Voice Agents Are Secure, Engaging, and Cost Efficient
Surpass traditional IVR with intelligent virtual agents (IVAs) built on the Plum Voice cloud and conversational AI modules. Deploy secure, interactive self-service voice dialogs that maximize the velocity of consumer engagement and improve efficiency.
Feel empowered to build virtual agents yourself with no-code visual building tools and templates in Plum Fuse or our fully customizable, standards-based platform, Plum DEV. Our flexible platforms empower business owners, product managers and developers to participate in developing virtual voice agents, messaging services, and modernized IVR and IVA applications with powerful, intelligent AI.
The Plum Voice professional services team can help you deploy self-service voice solutions that achieve high automation, first contact resolution, and compliance with important requirements like PCI-DSS or HIPAA standards. We collaborate with your team to define and create virtual voice agents that meet your needs.
Plum Success Stories
“We selected the Fuse product for its ease of use as well as reliability. The setup is very intuitive and can be customized to your business's needs. We like that you can create your own testing environments and deploy immediately. The right tools really do make a difference.”
Stephanie R., Vice President of Customer Experience
Utilities Company
“Very flexible, you can make changes in the portal with relative ease, and the changes are made instantly.”
Mark Y., Sr. Director of Technical Support
Computer Software Company
“Overall, extremely pleased with Fuse. Along with being easy to use, it allows for a lot of flexibility, allowing for additional JavaScript or VoiceXML if the standard data gathering/processing modules cannot accomplish a client's customized request. This has been a crucial factor for several of our implementations.”
Pete C., Integrations Analyst
Financial Services Firm
Secure. Reliable. Transparent.
Security
Certified with PCI-DSS, HIPAA, SOC2, Cyber Essentials, and Visa & Mastercard Verified, Plum Voice technology provides data security you can trust.
Reliability
Our highly scalable and redundant cloud datacenter infrastructure provides high availability, and we offer an SLA backed by a warranty.
A simple subscription allows you to have access to all products without hidden fees, including our VoiceTrends tool which provides data and analytics for continuous monitoring and improvement.
How Can Plum Help Your Business?
