Changing Customer Service Through Automation

Plum Voice IVR delivers positive customer experiences over the phone while using fewer customer service resources and a smaller security footprint, all at a lower cost than live agents.

Frustrated callers are never a good thing; they’re more likely to avoid your company and switch to a competitor.

Plum Voice understands phone interactions and provides solutions to automate specific, key problems and interactions, all while delivering a great caller experience.

Security Matters!

You’re serious about security: So are we. Certified with PCI-DSS, HIPAA, SOC2, Cyber Essentials, and Visa Verified, Plum Voice technology provides data security you can trust.

Don’t just take our word for it. Find out how financial services company EML benefits from secure IVR powered by Plum.

security and compliance

Plum By The Numbers

high automation rates

85-90% Automation Rate

When companies place a premium on automation, Plum offers IVR apps to achieve that goal.

How do you get automation rates over 90%? Discover how one Plum customer did it.

fast deployment

10 Days to Deployment

The Fuse+ visual builder enables rapid IVR development. Our pre-built apps accelerate that process even more. Deploy IVR apps in days or weeks instead of months.

A customer reveals how they deployed in mere weeks using the Fuse+ visual builder.

security standards

5 Security Standards

PCI-DSS (Level 1), HIPAA, SOC2, and more. From finance to healthcare and beyond, Plum’s platforms and apps have the security you need.

When one company couldn’t compromise on security, they chose Plum.

High Automation and Great Customer Experiences

pre-built IVR apps
Pre-Built Apps

Optimized for Healthcare, Banking, Finance, Prepaid Cards, Software, and more

inbound and outbound IVR
Inbound & Outbound IVR

Passive and active solutions for all your communications needs

IVR analytics and reporting
Analytics & Reporting

VoiceTrends provides actionable data about your apps

security
Security

PCI-DSS (level 1), HIPAA, and SOC2 highlight our security portfolio

reliability
Reliability

We only use top tier telecom providers and guaranteed 100% uptime

IVR development options
2 Dev Options

Choose from Fuse+, our visual IVR builder, or DEV, our VoiceXML coding option

Whether you’re new to IVR or want to know what to look for in an IVR solution, Plum Voice has you covered.

Trusting Plum to Get the Job Done
Erie InsuranceAmerican AirlinesADPNeustarPfizer

Working Together Is Better

Together we can help you provide better customer service and create better relationships. Let us know how we can help you.