Let Customers
Help Themselves

Plum’s platforms allow you to automate, control, and improve your most frequent customer interactions over the phone.

Customer Self-Service Applications

These pre-built applications run on our programmable cloud communications platform. Optimized to deliver high automation rates and great customer experiences, these apps allow you to deploy rapidly, saving you time and resources.

Healthcare
Healthcare
  • Process payments
  • Mobile workforce task management
  • Asset locater
Banking
Banking
  • Money transfer
  • Check account balance
  • Overdraft alerts
Insurance
Insurance
  • Check claim status
  • Pay invoice
  • Policy information
Prepaid Cards
Prepaid Cards
  • Card activation
  • Balance inquiries
  • Report lost/stolen card
Software and SaaS
Software and SaaS
  • Enhance software apps with communications
  • Programmable platforms

Customer Story

Leading the Way in Prepaid

Discover how a major prepaid card company uses Plum’s cloud communications platform to achieve a 90% call containment rate and revolutionize its customer engagement.

Delivering a better automation experience over the phone led to:
  • Better and increased customer engagement
  • Increased customer satisfaction
  • Decrease in customer attrition
  • Faster problem resolution
Achieving a 90% call containment rate resulted in:
  • Decreased costs
  • Increased ROI
  • Increased agent availability, allowing agents to focus on high-touch customer service

People Are Calling.
Help Them Faster With Natural Language Processing.

Let’s face it, customers dread calling for help. Eliminate the maze of menus
and let your callers ask for assistance–in their own words.

AI/NLP Call-Flow

Deliver Better Customer Experiences
and Resolve Problems Faster.

Trusting Plum to Get the Job Done
Erie InsuranceAmerican AirlinesADPNeustarPfizer

Working Together Is Better

Together we can help you provide better customer service and create better relationships. Let us know how we can help you.