Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
DEV - Programmable voice platform for dynamic, complex, and secure apps
Fuse - Programmable GUI environment that enables team collaboration for voice apps
SecureAssistant - Agent-present virtual voice assistant for secure payments
Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
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What is IVR?
What is cPaaS?
What is VoiceXML?
Intelligent Virtual Voice Agents that are Secure, Engaging, and Cost Efficient
Leapfrog traditional IVR systems by using the Plum Voice cloud and its curated collection of AI tools to deploy secure voice dialogs that maximize the velocity of consumer engagement and improve efficiency.
Deploy Intelligent Virtual Voice Agents to increase the security, velocity, and effectiveness of dialogs with consumers
Plum Voice offers a programmable platform for the creation of virtual voice agents that improve enterprise security, enhance the speed and satisfaction of consumer interactions, and reduce human labor. Companies use our platform to modernize IVR applications and streamline agent workloads. Our platform is especially well-suited to handle sensitive communications related to payments, healthcare, billing, and secure accounts.
Allows business owners and product managers to participate in developing virtual voice agents, messaging services, and modernized IVR applications. Built for speed and ease-of-use, Fuse provides an intuitive call flow editor that allows non-technical personnel to engage in the creation of applications. Solutions can be created and iterated in days, not months like with legacy IVR systems.
Our programmable DEV platform provides many tools and APIs for modern communications and facilitates access to curated AI technologies from Nuance, IBM, Amazon, etc. Includes support for VoiceXML 2.0, the W3C-standard dialog language that enables management of complex dialog states. Use DEV to create dynamic, scalable, and mission-critical voice applications.
The Plum Voice team can help you deploy voice solutions that achieve high automation, effectiveness, and compliance with PCI-DSS and HIPAA standards. We can provide application templates, and will also collaborate with your team to define and create virtual voice agents that meet unique needs.
Plum Success Stories
“We selected the Fuse product for its ease of use as well as reliability. The setup is very intuitive and can be customized to your business's needs. We like that you can create your own testing environments and deploy immediately. The right tools really do make a difference.”
Stephanie R., Vice President of Customer Experience
Utilities Company
“Very flexible, you can make changes in the portal with relative ease, and the changes are made instantly.”
Mark Y., Sr. Director of Technical Support
Computer Software Company
“Overall, extremely pleased with Fuse. Along with being easy to use, it allows for a lot of flexibility, allowing for additional JavaScript or VoiceXML if the standard data gathering/processing modules cannot accomplish a client's customized request. This has been a crucial factor for several of our implementations.”
Pete C., Integrations Analyst
Financial Services Firm
Secure. Reliable. Transparent.
Security
Certified with PCI-DSS, HIPAA, SOC2, Cyber Essentials, and Visa & Mastercard Verified, Plum Voice technology provides data security you can trust.
Reliability
Our highly scalable and redundant cloud datacenter infrastructure provides high availability, and we offer an SLA backed by a warranty.
A simple subscription allows you to have access to all products without hidden fees, including our VoiceTrends tool which provides data and analytics for continuous monitoring and improvement.
How Can Plum Help Your Business?
