Market Leader for Complete Cloud IVR Solutions

Engage customers with improved voice experiences, and increase business efficiencies.

Trusting Plum to Get the Job Done

Erie InsuranceAmerican AirlinesAlly FinancialEverlyWellGE HealthcareStripe

Helping You Redefine Great Customer Experience

Simplify Your Voice Channel With a Robust IVR Solution

Deploy Customer-Friendly Apps Quickly

Production-ready application templates that accelerate development time and offer voice applications optimized for best practices.

Gain Customer Insight with Actionable Data

Analytics that allow you to improve operational efficiency, reduce customer frustration, and deliver more positive overall customer experiences.

Provide Richer Experiences Through Advanced Features

A wide range of communications features available with platform subscriptions, including automatic speech recognition (ASR), AI, and text-to-speech (TTS) engines, call recording, SMS, transcription, voice biometrics, voicemail detection, and unlimited user accounts.

The Plum Difference

Security

Certified with PCI-DSS, HIPAA, SOC2, Cyber Essentials, and Visa & Mastercard Verified, Plum Voice technology provides data security you can trust.

Guarantee

We guarantee 100% platform uptime in our SLAs.

Pricing

Simple subscription allows you to have access to all products without hidden fees.

Support

Unmatched technical support and account management throughout your company’s lifecycle to ensure customer success and growth, all included with your subscription.

Before deploying Plum Voice, fewer than 5% of surveyed organizations had containment rates better than 50%. After deployment of Plum Voice, more than 75% of those same surveyed organizations had containment rates of better than 50%

Source: TechValidate

74% of all surveyed customers achieved ROI from Plum Voice within 6 months

Source: TechValidate

“We conduct regular reviews of all of our vendors and we’ve never considered changing. The reason is that Plum is consistent and credible.”

Barbara Lincoln, Director of Business Integration and Claims, Erie Insurance

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