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Automate Customer Communications

Enable Customers to Connect with You

IVR ◼ Chatbots ◼ SMS Messaging

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Available now!

Plum Chat

Chatbot tool that enables customers the ability to communicate in their preferred communication channel

Conversational AI
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Access Now!

Template Center

37+ prebuilt application templates ready
for immediate use in Plum Fuse

Conversational AI
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pARTNERS & rESELLERS

White Label Plum Fuse

Expand your product offering! Create your own brand instance of Plum Fuse for resale.
∎ Redirect to your domain
∎ BYOC capability
∎ Customer account management

Conversational AI
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Voice Automation Solutions

Connecting callers to information securely
and efficiently

Interactive Voice Response (IVR), Virtual Agents & Conversational AI

Automation has become a part of our daily lives as self-service options are becoming more preferred by customers. Voice automation solutions, including interactive voice response (IVR), virtual agents and conversationl AI, help businesses of any size to become more efficient, quicker to respond to customer requests and more consistent in customer service delivery while adhering to compliance requirements.

Voice automation has grown beyond finding a contact through a phone tree. It now allows customers to place orders, get account information, refill prescriptions, set appointments and so much more. The possibilities are growing as businesses seek better ways to connect with customers and reduce labor costs in crowded and competitive markets with other technologies including SMS messaging (texts) and chatbots.

By automating common and repetitive business activities with easy-to-use automated applications, your business can modernize its customer experience, lower operating costs, keep customer service in-house and improve employee productivity. Find your solution to optimize your buisiness today!

Plum Customers

Developers, we've got what you need.

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APIs, sample code, tutorials and videos
at your fingertips

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Access our robust collection of support resources

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Integrates with any database, call center suite & payment gateway

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Build applications with low-code visual building tools and templates

Are you ready to build an automated business solution?
Start a free trial today.

Business leaders, let us solve your problems.

Professional services collaborates with your team to deploy self-service solutions

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Containment Rates

Improve CSAT with an 80% average of first call resolution

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Scalability & Reliability

Plum Voice handles millions of calls each day and can scale to need

Descope your contact center from PCI-DSS, SOC2 and HIPAA compliance

Plum AI Fusion

Plum Voice has created AI Fusion. It's a standalone voice processing environment that can access each of the major AI engines - Nuance, Google, Amazon, IBM, Etc. - at each instance of a dialog to interpret a single utterance. Use AI Fusion to build an IVR application with conversational AI that isn't tied to one voice recognition system for a better customer experience.

Start automating your business applications today!

Watch how Plum Voice can help your business


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Plum Success Stories

"Since we started onboarding clients in 2016, the Plum support team has been great to work with. They have made the provisioning process quite easy and are very prompt and polite with their responses. Getting to know the names behind the team makes the experience more personal."

Lisa, Vice President of Operations
Payment System Company

"We selected the Fuse product for its ease of use as well as reliability. The setup is very intuitive and can be customized to your business's needs. We like that you can create your own testing environments and deploy immediately. The right tools really do make a difference."

Stephanie R., Vice President of Customer Experience
Utilities Company

"Very flexible, you can make changes in the portal with relative ease, and the changes are made instantly."

Mark Y., Sr. Director of Technical Support
Computer Software Company

"Overall, extremely pleased with Fuse. Along with being easy to use, it allows for a lot of flexibility, allowing for additional JavaScript or VoiceXML if the standard data gathering/processing modules cannot accomplish a client's customized request. This has been a crucial factor for several of our implementations."

Pete C., Integrations Analyst
Financial Services Firm