Intelligent Virtual Voice Agents with Conversational AI Are Secure, Engaging, and Cost Efficient

Surpass traditional IVR with intelligent virtual agents (IVAs) built on the Plum Voice cloud and conversational AI modules. Deploy secure, interactive self-service voice dialogs that maximize the velocity of consumer engagement and improve efficiency.

Intelligent Virtual Voice Agents Are Secure, Engaging, and Cost Efficient

Surpass traditional IVR with intelligent virtual agents (IVAs) built on the Plum Voice cloud and conversational AI modules. Deploy secure, interactive self-service voice dialogs that maximize the velocity of consumer engagement and improve efficiency.

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Accelerate Consumer Engagement

Modernize your IVR software and call center processes with AI Fusion - Plum’s interconnectable modules that enable access to AI from Nuance, Google, Amazon, IBM, and others. Build intelligent, engaging virtual voice agents.

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Achieve Security Goals

Payment processing, banking, healthcare and other sensitive industries can streamline contact center security with virtual voice agents that always meet compliance standards such as PCI-DSS, HIPAA and SOC2.

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Improve Cost Efficiency

Reduce labor costs and management hassles with virtual voice agents that improve upon legacy IVR containment rates -- a typical Plum Voice client achieves call containment rates from voice automation of better than 80%!

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Feel empowered to build virtual agents yourself with no-code visual building tools and templates in Plum Fuse or our fully customizable, standards-based platform, Plum DEV. Our flexible platforms empower business owners, product managers and developers to participate in developing virtual voice agents, messaging services, and modernized IVR and IVA applications with powerful, intelligent AI.

Discover Plum Fuse and DEV

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The Plum Voice professional services team can help you deploy self-service voice solutions that achieve high automation, first contact resolution, and compliance with important requirements like PCI-DSS or HIPAA standards. We collaborate with your team to define and create virtual voice agents that meet your needs.

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Plum Success Stories

“We selected the Fuse product for its ease of use as well as reliability. The setup is very intuitive and can be customized to your business's needs. We like that you can create your own testing environments and deploy immediately. The right tools really do make a difference.”
Stephanie R., Vice President of Customer Experience

Utilities Company

“Very flexible, you can make changes in the portal with relative ease, and the changes are made instantly.”
Mark Y., Sr. Director of Technical Support
Computer Software Company

“Overall, extremely pleased with Fuse. Along with being easy to use, it allows for a lot of flexibility, allowing for additional JavaScript or VoiceXML if the standard data gathering/processing modules cannot accomplish a client's customized request. This has been a crucial factor for several of our implementations.”
Pete C., Integrations Analyst
Financial Services Firm

Secure. Reliable. Transparent.

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Security

Certified with PCI-DSS, HIPAA, SOC2, Cyber Essentials, and Visa & Mastercard Verified, Plum Voice technology provides data security you can trust.

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Reliability

Our highly scalable and redundant cloud datacenter infrastructure provides high availability, and we offer an SLA backed by a warranty.

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A simple subscription allows you to have access to all products without hidden fees, including our VoiceTrends tool which provides data and analytics for continuous monitoring and improvement.

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Learn How to Deploy Intelligent Virtual Voice Agents and Conversational AI to Serve Customers Efficiently