Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
DEV - Programmable voice platform for dynamic, complex, and secure apps
Fuse - Programmable GUI environment that enables team collaboration for voice apps
SecureAssistant - Agent-present virtual voice assistant for secure payments
Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
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Insurance
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Utilities
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What is IVR?
What is cPaaS?
What is VoiceXML?Voice Automation Solutions
Connecting callers to information securely and efficiently
Interactive Voice Response (IVR), Virtual Agents (IVAs) & Conversational AI.
Customers and employees are busy and want to complete tasks quickly on the first attempt. Automate common activities with easy-to-use voice applications to improve user satisfaction while increasing employee productivity.
You can quickly deploy secure, robust, cost-efficient voice dialogs and automation solutions via Plum Voice.
Plum Customers
Developers, we've got what you're looking for:
Are you ready to build an automated voice solution?
Sign up for a 30-day free trial today.
Business leaders, let us solve your problems.
Plum Voice professional services team collaborates with your team to deploy self-service voice solutions
Containment Rates
Improve CSAT with an average 80% first call resolution
Capacity & Reliability
Plum Voice handles millions of calls each day and can scale to need
Descope your contact center from PCI-DSS, SOC2, HIPAA, etc. compliance with virtual voice agents
The Plum platform utilizes AI Fusion with interconnectable modules with access to AI from Nuance, Google, Amazon, IBM, and others
Learn more about how voice automation solutions can benefit your company
How can Plum Voice help your business?
Plum Success Stories
"We selected the Fuse product for its ease of use as well as reliability. The setup is very intuitive and can be customized to your business's needs. We like that you can create your own testing environments and deploy immediately. The right tools really do make a difference."
Stephanie R., Vice President of Customer Experience
Utilities Company
"Very flexible, you can make changes in the portal with relative ease, and the changes are made instantly."
Mark Y., Sr. Director of Technical Support
Computer Software Company
"Overall, extremely pleased with Fuse. Along with being easy to use, it allows for a lot of flexibility, allowing for additional JavaScript or VoiceXML if the standard data gathering/processing modules cannot accomplish a client's customized request. This has been a crucial factor for several of our implementations."