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Plum builds mission critical software to help you automate, control, and improve your most frequent customer interactions over the phone.
Production-ready application templates that accelerate development time and offer voice applications optimized for best practices.
Analytics that allow you to improve operational efficiency, reduce customer frustration, and deliver more positive overall customer experiences.
A wide range of communications features available with platform subscriptions, including automatic speech recognition (ASR), AI, and text-to-speech (TTS) engines, call recording, SMS, transcription, voice biometrics, voicemail detection, and unlimited user accounts.
Certified with PCI-DSS, HIPAA, SOC2, Cyber Essentials, and Visa & Mastercard Verified, Plum Voice technology provides data security you can trust.
We guarantee 100% platform uptime in our SLAs.
Simple subscription allows you to have access to all products without hidden fees.
Unmatched technical support and account management throughout your company’s lifecycle to ensure customer success and growth, all included with your subscription.
Before deploying Plum Voice, fewer than 5% of surveyed organizations had containment rates better than 50%. After deployment of Plum Voice, more than 75% of those same surveyed organizations had containment rates of better than 50%
Source: TechValidate
74% of all surveyed customers achieved ROI from Plum Voice within 6 months
Source: TechValidate
“We conduct regular reviews of all of our vendors and we’ve never considered changing. The reason is that Plum is consistent and credible.”
Barbara Lincoln, Director of Business Integration and Claims, Erie Insurance
