Intelligent Virtual Voice Agents that are Secure, Engaging, and Cost Efficient

Leapfrog traditional IVR systems by using the Plum Voice cloud and its curated collection of AI tools to deploy secure voice dialogs that maximize the velocity of consumer engagement and improve efficiency.

Achieve Security Goals via Intelligent Virtual Voice Agents

Implement state-of-the-art security by handling sensitive aspects of consumer dialogs via virtual voice agents that meet compliance standards such as PCI-DSS, HIPAA, SOC2, etc.

Accelerate Consumer Engagement via Intelligent Virtual Voice Agents

Improve upon traditional IVR and agent work flows with virtual voice agents that are always ready, consistently engaging, quick, and even proactive in their outreach.

Improve Cost Efficiency via Intelligent Virtual Voice Agents

Reduce labor costs and management hassles by customizing virtual voice agents that improve upon legacy IVR containment rates.

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Intelligent Virtual Voice Agents that are Secure, Engaging, and Cost Efficient

Leapfrog traditional IVR systems by using the Plum Voice cloud and its curated collection of AI tools to deploy secure voice dialogs that maximize the velocity of consumer engagement and improve efficiency.

Deploy Intelligent Virtual Voice Agents to increase the security, velocity, and effectiveness of dialogs with consumers

Plum Voice offers a programmable platform for the creation of virtual voice agents that improve enterprise security, enhance the speed and satisfaction of consumer interactions, and reduce human labor. Companies use our platform to modernize IVR applications and streamline agent workloads. Our platform is especially well-suited to handle sensitive communications related to payments, healthcare, billing, and secure accounts.

Allows business owners and product managers to participate in developing virtual voice agents, messaging services, and modernized IVR applications. Built for speed and ease-of-use, Fuse provides an intuitive call flow editor that allows non-technical personnel to engage in the creation of applications.  Solutions can be created and iterated in days, not months like with legacy IVR systems.

Try Fuse Now

Our programmable DEV platform provides many tools and APIs for modern communications and facilitates access to curated AI technologies from Nuance, IBM, Amazon, etc. Includes support for VoiceXML 2.0, the W3C-standard dialog language that enables management of complex dialog states. Use DEV to create dynamic, scalable, and mission-critical voice applications.

Try DEV Now

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The Plum Voice team can help you deploy voice solutions that achieve high automation, effectiveness, and compliance with PCI-DSS and HIPAA standards. We can provide application templates, and will also  collaborate with your team to define and create virtual voice agents that meet unique needs.

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Plum Success Stories

“We selected the Fuse product for its ease of use as well as reliability. The setup is very intuitive and can be customized to your business's needs. We like that you can create your own testing environments and deploy immediately. The right tools really do make a difference.” 
Stephanie R., Vice President of Customer Experience

Utilities Company

“Very flexible, you can make changes in the portal with relative ease, and the changes are made instantly.”
Mark Y., Sr. Director of Technical Support
Computer Software Company

“Overall, extremely pleased with Fuse. Along with being easy to use, it allows for a lot of flexibility, allowing for additional JavaScript or VoiceXML if the standard data gathering/processing modules cannot accomplish a client's customized request. This has been a crucial factor for several of our implementations.”
Pete C., Integrations Analyst
Financial Services Firm

Secure. Reliable. Transparent.

Security Shield

Security

Certified with PCI-DSS, HIPAA, SOC2, Cyber Essentials, and Visa & Mastercard Verified, Plum Voice technology provides data security you can trust.

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Reliability

Our highly scalable and redundant cloud datacenter infrastructure provides high availability, and we offer an SLA backed by a warranty.

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A simple subscription allows you to have access to all products without hidden fees, including our VoiceTrends tool which provides data and analytics for continuous monitoring and improvement.

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Learn How to Deploy Intelligent Virtual Voice Agents to Serve Customers Efficiently