Connect customer feedback to service interactions
Plum Insight lets you collect customer feedback and link it to specific interactions between agents and customers. Voice of the Customer (VoC) programs can now be extended into the contact center which makes it easier to close the customer service loop.
Gain a more complete view of your customers’ entire buying journey and user experience through quantitative and qualitative data.
Download the product sheetIntuitive survey tool
Insight features
Intuitive survey editor
With an easy-to-use survey editor, the Insight application enables you to create and deploy voice surveys in minutes.
Survey field options
Choose from a wide range of fields, or question types, in gathering quantitative and qualitative data to best align with your customers’ communication styles.
Multi-channel delivery
Deploy surveys to customers in a multi-channel environment via phone and web. Collect data via customer’s preference, then easily collate it into one location.
Actionable data
Robust analytics and reporting through VoiceTrends deliver a holistic view of your organization’s entire customer service operation.
Easy integration
Easily and quickly integrate Insight with any database, CRM or call center suite using APIs.
Reliable, scalable and secure cloud
Plum Voice’s platform is built on a fault-tolerant and scalable cloud architecture which eliminates on-site hardware and support. It is delivered over a Tier 1 telecom infrastructure with built-in redundancy and designed for 99.9% uptime of your voice applications.
Technical support
Technical support is included with a Plum Voice subscription to ensure customer success throughout their lifecycle.
Build a voice application in minutes
Tell us what you are trying to automate, improve or replace. We will show you the right path across Fuse, DEV or both.