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IVA talks to users

How To Increase Efficiency With Digital Workforces

Intelligent virtual agents (IVAs) are increasingly being used across teams to unlock hidden efficiency as well as deliver improved customer satisfaction and maintain security so you know your company’s data is safe. Utilizing artificial intelligence and natural language processing, virtual voice agents converse with customers for a seamless, hands-free experience. This combination of technologies, known

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IVAs vs RPAs

IVA vs. RPA

Many business leaders have heard of a “bot” or a “chatbot” or a computer program that can interact with customers with little to no assistance. They’ve probably also used this technology when calling an airline or bank to get information or book a flight without ever talking to a live agent – and might even

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Secure IVR Payments

Automating recurring processes and tasks is one of the best options for improving the efficiency of your call centers. However, there is still hesitation around utilizing phone communications when it comes to collecting payments from clients or customers. The biggest concern is collecting payments safely while securing customers’ personal data.  Other concerns include helping customers

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Examples of Conversational AI in Financial Services

Banking and financial services customers expect high quality customer service because their money and time are both valuable to them. Forrester found that 66% of customers said the most important thing a company can do is value their time. Conversational AI Financial Service Solutions Interactive Virtual Agents (IVAs) are a convenient, efficient and effective technology

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Team of coders working

Making the Build vs. Buy Decision for Automated Conversational Voice Services and Solutions

Companies often want to compare options for in-house builds vs. outsourced solutions. Anyone selling products or services to enterprise customers has probably heard this conversation many times: Sales Person… “So, what do you think of our product?”  Prospect….” Well, we really are trying to decide if we use our developers to build out a product, or

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