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Super cool circles!
Consulting and Development

Consulting Services

Not just talk: count on our experts to find the right solution to achieve your goals.

IVR isn’t Easy

IVR and telephony are an IT department’s most complex systems. That’s why Plum Voice provides a range of consulting and development services.

We’ve designed and implemented thousands of IVR systems and communication applications for innumerable purposes, in all industries.

Custom IVR Apps

Custom IVR Apps

Plum designs, builds, deploys and manages IVR applications for businesses of all sizes, in all industries, all over the world. Every aspect of the process from the creation of call scripts to implementation and data integration can be managed by Plum.

Voice-User Interface Design

Voice-User Interface Design

Nothing’s more important than a good user experience. Plum’s UI design process will define all your voice application requirements. We then design an appropriate voice app call flow capable of diagramming caller interactions and data flow, mapping all the interactions a caller has with your data to insure the most user-friendly and efficient applications.

Call-Center Consulting

Call-Center Consulting

Plum will evaluate your existing telephony infrastructure and provide seasoned recommendations regarding the optimal IVR system setup for your call center. We have integrated with every major PBX out there. Plum will assess your existing telephony equipment and telecommunications capacity to recommend proper IVR system set up and call-center integration with IVR platforms.

Developer Support

Developer Support

We offer development and project management consulting services to help you create the most effective automated communications applications. We assign an engineer to help you with training, development consulting, code review, voice talent and sound production.

Call-Flow Optimization

Call-Flow Optimization

We review your call logs and reports and make suggestions for a better user experience and improved automation rates.

Plum’s Development and Consulting Methodology help Thousands of Companies Surpass their Goals.

 

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