Plum’s Development and Consulting Methodology help Thousands of Companies Surpass their Goals.
Not just talk: count on our experts to find you the right technology and deliver communication solutions to improve your business and achieve your goals.
IVR and telephony are an IT department’s most complex systems. It’s why Plum provides a whole range of consulting and development services. It’s also why we do it all in-house.
We’ve designed and implemented thousands of IVR and communication applications for innumerable purposes, in all industries.
Plum designs, builds, deploys and manages IVR applications for businesses of all sizes, in all industries, all over the world. Every aspect of the process from the creation of call scripts to implementation and data integration can be managed by Plum.
Nothing’s more important than a good user experience. Plum’s UI design process will define all your voice application requirements. We then design an appropriate voice app call flow capable of diagramming caller interactions and data flow, mapping all the interactions a caller has with your data to insure the most user-friendly and efficient applications.
Plum will evaluate your existing telephony infrastructure and provide seasoned recommendations regarding the optimal IVR system setup for your call center. We have integrated with every major PBX out there. Plum will assess your existing telephony equipment and telecommunications capacity to recommend proper IVR system set up and call-center integration with IVR platforms.
We offer development and project management consulting services to help you create the most effective automated communications applications. We assign an engineer to help you with training, development consulting, code review, voice talent and sound production.
We review your call logs and reports and make suggestions for a better user experience and improved automation rates.