Plum Fuse

Visualize a Better Customer Experience

Plum Fuse is an intuitive, drag-and-drop application tool, allowing anyone to create & manage IVR and voice applications.

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Implement a scalable, conversational IVR solution to reduce costs and increase customer satisfaction

Fuse lets your business benefit from modernized voice applications, and no code is required. Deploy customer friendly voice apps in days, not months like with legacy IVR systems.

Plum Fuse Features

DRAG-AND-DROP
Drag-and-drop interface that allows you to build dynamic IVR and conversational apps quickly and without coding.

PRE-BUILT TEMPLATES
Production-ready application templates that are optimized for best practices and accelerate voice application deployments.

COLLABORATIVE DEVELOPMENT
Permission structures that facilitate collaboration across technical and non-technical staff so that all team members can contribute toward delivering improved customer experiences.

AUDIO FILE MANAGEMENT
Easy audio file management for customizing the “sounds and feel” of your applications.

CLOUD IVR
Fault-tolerant cloud architecture that eliminates on-site hardware and maintenance. Tier 1 telecom infrastructure and redundancy throughout, designed for 100% uptime.

ANALYTICS
Actionable data about your IVR applications via VoiceTrends, our homegrown analytics toolkit designed specifically for voice apps.

APIs AND INTEROPERABILITY
Integrate with any database, CRM, call center suite, or payment gateway using APIs.

Security

Robust security portfolio that includes PCI-DSS (level 1), HIPAA, SOC2, Visa & Mastercard Verified, and Cyber Essentials certifications to ensure caller data is always secure.

Drag-and-Drop Your Way to Self-Service

Try Fuse today and experience how Plum's intuitive call-flow editor streamlines communications development.

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