Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
DEV - Programmable voice platform for dynamic, complex, and secure apps
Fuse - Programmable GUI environment that enables team collaboration for voice apps
SecureAssistant - Agent-present virtual voice assistant for secure payments
Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
Financial Services
Healthcare
Insurance
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Technology & SaaS
Utilities
Support & Docs
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Overview
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What is IVR?
What is cPaaS?
What is VoiceXML?Plum Fuse
Visualize a Better Customer Experience
Plum Fuse is an intuitive drag-and-drop tool that allows anyone on your team to create & manage virtual voice agents and IVR applications.
Implement an engaging, secure, and efficient virtual voice agent to improve customer satisfaction and increase IVR containment rates
Fuse lets your business replace legacy IVR applications or build new virtual voice agents quickly from scratch. And no code is required. Deploy customer friendly voice apps in days, not months like with legacy IVR systems.
Plum Fuse Features
DRAG-AND-DROP
Drag-and-drop interface that allows you to build dynamic virtual voice apps and conversational IVR apps quickly and without coding.
PRE-BUILT TEMPLATES
Production-ready application templates that are optimized for best practices and accelerate voice application deployments.
COLLABORATIVE DEVELOPMENT
Permission structures that facilitate collaboration across technical and non-technical staff so that all team members can contribute toward delivering improved customer experiences.
AUDIO FILE MANAGEMENT
Easy audio file management for customizing the “sounds and feel” of your applications and virtual agents.
CLOUD COMMUNICATIONS PLATFORM
Fault-tolerant cloud architecture that eliminates on-site hardware and maintenance. Tier 1 telecom infrastructure and redundancy throughout, designed for 100% uptime of your IVR and intelligent voice applications
ANALYTICS
Actionable data about your enhanced IVR applications via VoiceTrends, our homegrown analytics toolkit designed specifically for voice apps.
APIs AND INTEROPERABILITY
Integrate with any database, CRM, call center suite, or payment gateway using APIs.
Security
Robust security portfolio that includes PCI-DSS (level 1), HIPAA, SOC2, Visa & Mastercard Verified, and Cyber Essentials certifications to ensure caller data is always secure.
Drag-and-Drop Your Way to Self-Service
Try Fuse today and experience how Plum's intuitive call-flow editor streamlines communications development.