Visualize a Better Customer Experience

Quickly turn ideas into IVR applications with Fuse+, the intuitive, visual call-flow editor that enables collaboration between departments.

Reduce caller frustration and deliver great customer experiences with custom IVR applications that automate customer interactions and generate cost savings.

Built for speed, Fuse+ provides an intuitive call flow editor that lets you create IVR voice applications without coding. Deploy customer-friendly IVR apps in days, not months like with legacy systems.

83% of surveyed organizations rated Plum’s reliability as best-in-class versus competitors

Source: TechValidate

Pre-Built Apps

Production-ready application templates that accelerate development time and offer voice applications optimized for best practices.

Drag-and-Drop

Easy drag-and-drop interface allows you to build powerful, custom IVR apps quickly and without coding.

Audio File Management

Easy audio file management lets you customize the “sounds and feel” of your applications.

Granular Permissions Controls

Permission structures that facilitate collaboration across technical and non-technical staff so that all team members can contribute toward delivering improved customer experiences.

Cloud IVR

Eliminate on-site hardware and maintenance with cloud IVR built on Tier 1 telecom infrastructure and designed to always be up-to-date and running.

Easy Integration

Integrate with any database, CRM, call center suite, or payment gateway using APIs.

Analytics

Get actionable data about your IVR applications with VoiceTrends, Plum’s data and analytics toolkit designed specifically for voice apps.

Flexibility

Subscribing to the Plum platform gets you access to the entire Plum product line, so you get all the benefits without any extra cost.

Security

Robust security portfolio that includes PCI-DSS (level 1), HIPAA, SOC2, Visa & Mastercard Verified, and Cyber Essentials certifications to ensure caller data is always secure.

“If you don’t have developer resources, but want to build an IVR application Plum Fuse is something that a savvy business analyst could do. You don’t need telephony engineers to get it going.”

Plum Customer, VP of Product Development