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Reduce caller frustration and deliver great customer experiences with custom IVR applications that automate customer interactions and generate cost savings.
Built for speed, Fuse+ provides an intuitive call flow editor that lets you create IVR voice applications without coding. Deploy customer-friendly IVR apps in days, not months like with legacy systems.
83% of surveyed organizations rated Plum’s reliability as best-in-class versus competitors
Source: TechValidate
Production-ready application templates that accelerate development time and offer voice applications optimized for best practices.
Easy drag-and-drop interface allows you to build powerful, custom IVR apps quickly and without coding.
Easy audio file management lets you customize the “sounds and feel” of your applications.
Permission structures that facilitate collaboration across technical and non-technical staff so that all team members can contribute toward delivering improved customer experiences.
Eliminate on-site hardware and maintenance with cloud IVR built on Tier 1 telecom infrastructure and designed to always be up-to-date and running.
Integrate with any database, CRM, call center suite, or payment gateway using APIs.
Get actionable data about your IVR applications with VoiceTrends, Plum’s data and analytics toolkit designed specifically for voice apps.
Subscribing to the Plum platform gets you access to the entire Plum product line, so you get all the benefits without any extra cost.
“If you don’t have developer resources, but want to build an IVR application Plum Fuse is something that a savvy business analyst could do. You don’t need telephony engineers to get it going.”
Plum Customer, VP of Product Development
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