Fuse+: Visualize a Better
Customer Experience

Plum Fuse trades linear coding for an intuitive, visual call-flow editor,
making it easy to create & manage IVR and voice applications

Time. Your customers don’t have a lot of it and neither do you. The faster you can help them, the better it is for everyone involved. Traditional IVR is time intensive, requiring lots of coding and testing for something that ends up frustrating customers.
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Fuse+ saves time. Build, test, and deploy voice apps in days with Fuse’s visual call-flow editor and integrate in a flash using APIs. With Fuse you can design better customer experiences and put them in place faster than any other solution.

All about the apps
All about the apps

There’s no coding necessary to build apps in Fuse+. You have the option of using (and customizing) one of our pre-built applications or building your own. Either way, Fuse’s intuitive GUI cuts development time down to days or even hours.

Security
Security

Ensure customer data remains secure. Fuse+ is PCI-DSS (level 1), HIPAA, and SOC2 compliant to ensure that any information entered into your voice applications is always safe.

Easy integrations
Easy integrations

Fuse+ uses APIs to integrate with other systems and databases. Not only does this allow Fuse apps to handle complex tasks in real-time, but it makes integration a fast, easy process.

Collaboration and life cycle management
Collaboration and life cycle management

Leverage employee expertise. Fuse+ uses roles-based permissions to let subject matter experts update the parts of your apps that pertain to them–without affecting the rest of the app.

Data and analytics
Data and analytics

Fuse+ has VoiceTrends built into it. This gives you insight to the customer journey and the actionable data you need to optimize apps for better customer experiences.

A Difference You Can See

Take the Fuse+ platform for a test drive today and see what a difference its visual call-flow editor makes.