Products > Plum Fuse
With Fuse+ companies don’t need to pull developers and engineers off core products to build, maintain, and manage their IVR and other voice applications. Fuse+ lets anyone do this by providing an intuitive, easy-to-use drag-and-drop interface.
Offering granular user permissions, Fuse+ gives stakeholders access to the sections of the application most relevant to them without breaking the application. Managing IVR has never been this fast or painless.
Fuse+ is the only IVR product of its kind, providing users with PCI-DSS, HIPAA, and SOC2 compliance for worry-free payment processing and healthcare communications. Eliminate concerns about collecting sensitive information over the phone.
Fuse+ simplifies voice application creation, deployment, and management processes, saving time and resources with an intuitive, easy-to-use visual call-flow editor. Push the complexity of programming languages and APIs to the background and focus on customer experience instead. One-click application cloning saves days, weeks, or even months in development time.
Roles-based permission controls let businesses segment responsibilities between different stakeholders. The means experts can contribute directly to relevant areas of the application without breaking app functionality. All of this makes collaboration, sharing, and delegation a breeze.
VoiceTrends gives users actionable data, driving application improvements and optimizing customer experience. VoiceTrends is an analytics tool designed specifically for voice applications and is integrated directly into Fuse+. Track application usage and performance, A/B test scripts, and access granular reporting capabilities.
Fuse integrates with any external database(s), CRMs, or APIs. This provides unparalleled flexibility and lets users personalize voice applications for better customer experiences.
Try Fuse+ today and experience how Plum's intuitive call-flow editor streamlines communications development.