Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
DEV - Programmable voice platform for dynamic, complex, and secure apps
Fuse - Programmable GUI environment that enables team collaboration for voice apps
SecureAssistant - Agent-present virtual voice assistant for secure payments
Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
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Insurance
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Overview
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What is IVR?
What is cPaaS?
What is VoiceXML?
Plum Fuse
Low-Code GUI Tool for Voice Applications
Plum Fuse is an intuitive drag and drop, Graphical User Interface (GUI) tool that allows developers and non-technical users to create and manage virtual agents, interactive voice response systems (IVR), virtual agents (IVAs) and conversational AI solutions.
Easy to Use API Integration
With a minimal learning curve, your business can map out the caller experience, build an application and deploy in a short period of time.
And, when you need some support, Plum Voice has a dedicated professional services team available to help with any issues along the way.
Simple to Complex Scripts
With Plum Fuse, you can quickly build new virtual agents from scratch or use the pre-built templates to get you started. Here’s some examples of templates:
- Account Inquiry
- Appointment Scheduling
- Card Activation
- Mobile Workforce
- Outbound Appointment Reminder
- Payment Reminder
- Payment Processing
- Prescription Management
When you need a more complex script to build your solution, Plum Fuse allows access to the DEV tool where you can build more complex scripts with backend data. There are no limitations with Fuse because you have the best of both coding environments.
Engaging, Secure and Efficient Voice Agents
Plum Fuse enables your business to replace legacy IVR applications which are costly and require on-site hardware and support. You can now deploy customer facing voice applications in days, not months.
Improve Customer Satisfaction and Increase Containment Rates
By utilizing Plum Voice’s voice automation solutions, businesses can improve CSAT with an average of 80% first call resolution.
Plum Fuse Features
DRAG-AND-DROP
With a drag and drop interface, you can quickly build dynamic voice apps and virtual agents in a low-code environment.
PRE-BUILT TEMPLATES
Production-ready application templates that are optimized for best practices to accelerate voice application deployments are available for all customers.
COLLABORATIVE DEVELOPMENT
Built with permission structures that facilitate collaboration across technical and non-technical staff, Plum Fuse enables all team members to contribute.
AUDIO FILE MANAGEMENT
Flexibility with audio file management allows you to customize the “sounds and feel” of your applications and virtual agents.
RELIABLE, SCALABLE AND SECURE CLOUD
Plum Voice’s platform is built on a fault-tolerant and scalable cloud architecture which eliminates on-site hardware and support. It is delivered over a Tier 1 telecom infrastructure with built-in redundancy and designed for 99.9% uptime of your voice applications.
ANALYTICS
VoiceTrends, a data and analytics toolkit is built into the Plum Voice platform, giving you actionable data on all your voice apps.
APIs AND INTEROPERABILITY
Integrate with any database, CRM, call center suite, or payment gateway using APIs.
TECHNICAL SUPPORT
Technical support is included with a Plum Voice subscription to ensure customer success throughout their lifecycle.
