Plum Fuse

Visualize a Better Customer Experience

Plum Fuse is an intuitive drag-and-drop tool that allows anyone on your team to create & manage virtual voice agents and IVR applications.

Implement an engaging, secure, and efficient virtual voice agent to improve customer satisfaction and increase IVR containment rates

Fuse lets your business replace legacy IVR applications or build new virtual voice agents quickly from scratch. And no code is required. Deploy customer friendly voice apps in days, not months like with legacy IVR systems.

Plum Fuse Features

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DRAG-AND-DROP
Drag-and-drop interface that allows you to build dynamic virtual voice apps and conversational IVR apps quickly and without coding.

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PRE-BUILT TEMPLATES
Production-ready application templates that are optimized for best practices and accelerate voice application deployments.

Customization

COLLABORATIVE DEVELOPMENT
Permission structures that facilitate collaboration across technical and non-technical staff so that all team members can contribute toward delivering improved customer experiences.

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AUDIO FILE MANAGEMENT
Easy audio file management for customizing the “sounds and feel” of your applications and virtual agents.

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CLOUD COMMUNICATIONS PLATFORM
Fault-tolerant cloud architecture that eliminates on-site hardware and maintenance. Tier 1 telecom infrastructure and redundancy throughout, designed for 100% uptime of your IVR and intelligent voice applications

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ANALYTICS
Actionable data about your enhanced IVR applications via VoiceTrends, our homegrown analytics toolkit designed specifically for voice apps.

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APIs AND INTEROPERABILITY
Integrate with any database, CRM, call center suite, or payment gateway using APIs.

Security

Robust security portfolio that includes PCI-DSS (level 1), HIPAA, SOC2, Visa & Mastercard Verified, and Cyber Essentials certifications to ensure caller data is always secure.

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Drag-and-Drop Your Way to Self-Service

Try Fuse today and experience how Plum's intuitive call-flow editor streamlines communications development.

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