Fuse+: Visualize A Better Customer Experience

Plum Fuse+ trades linear coding for an intuitive, visual call-flow editor, allowing anyone to create & manage IVR and voice applications

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Fuse+ Makes IVR Easy

With Fuse+ companies don’t need to pull developers and engineers off core products to build, maintain, and manage their IVR and other voice applications. Fuse+ lets anyone do this by providing an intuitive, easy-to-use drag-and-drop interface.

Offering granular user permissions, Fuse+ gives stakeholders access to the sections of the application most relevant to them without breaking the application. Managing IVR has never been this fast or painless.

Unmatched Security

Unmatched Security

Fuse+ is the only IVR product of its kind, providing users with PCI-DSS, HIPAA, and SOC2 compliance for worry-free payment processing and healthcare communications. Eliminate concerns about collecting sensitive information over the phone.

Build Better Apps, Faster

Build Better Apps, Faster

Fuse+ simplifies voice application creation, deployment, and management processes, saving time and resources with an intuitive, easy-to-use visual call-flow editor. Push the complexity of programming languages and APIs to the background and focus on customer experience instead. One-click application cloning saves days, weeks, or even months in development time.

Life Cycle Management

Life Cycle Management

Roles-based permission controls let businesses segment responsibilities between different stakeholders. The means experts can contribute directly to relevant areas of the application without breaking app functionality. All of this makes collaboration, sharing, and delegation a breeze.

Call Analytics

Call Analytics

VoiceTrends gives users actionable data, driving application improvements and optimizing customer experience. VoiceTrends is an analytics tool designed specifically for voice applications and is integrated directly into Fuse+. Track application usage and performance, A/B test scripts, and access granular reporting capabilities.

Data Integration

Data Integration

Fuse integrates with any external database(s), CRMs, or APIs. This provides unparalleled flexibility and lets users personalize voice applications for better customer experiences.

A Development Life Cycle Management Tool for Managing Projects Across Teams with Different Roles & Responsibilities

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Drag-and-Drop Your Way To Self-Service

Try Fuse+ today and experience how Plum's intuitive call-flow editor streamlines communications development.