White Papers from Plum Voice

Informed by years of expertise in the field of automated communications,
our white papers help you make informed decisions

We’ve pored over data, customer use cases and experiences, and best practices to compile white papers and e-books that provide valuable information. We want to ensure that you have all the information you need to make an informed decision about voice technology so that you find the right solution for your business.

IVR Procurement Guide
IVR Procurement Guide

If you’re thinking about an IVR solution to automate a customer interaction or business process, but not sure where to start. Learn everything you need to know to be prepared and make an informed decision.

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Migrating to Cloud IVR
Migrating to Cloud IVR

Use this guide to plan a seamless transition to cloud/hosted IVR. Discover the most common migration concerns and how having the right experts can mitigate those concerns and risks.

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How to Use AI to Create the Customer Experience of the Future

Read up on Gartner’s recommendations for what we feel will help you get started with AI and how to generate business value from your AI technology. Learn about the ‘Sense, Think, Do’ framework and how to use it to develop your AI strategy.

Gartner How to Use AI to Create the Customer Experience of the Future, Jessica Ekholm, 30 March 2018. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

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An Introduction to the Communications Platform as a Service
An Introduction to the Communications Platform as a Service

The “cloud” is made up of several different technologies. This e-book provides a primer on what those different components are and why a platform optimized for communications is so useful.

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A Hybrid Model for Improved Customer Service
A Hybrid Model for Improved Customer Service

Learn how using a multi-source strategy to separate and balance IVR and live-agent processes in the call center adds control and improves ROI.

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How to Solve Payment Processing Problems with IVR
How to Solve Payment Processing Problems with IVR

Don’t let your phone technology get a bad rap when it comes to payment processing. Avoid frustrating customers and optimize your IVR payment gateway for maximum customer satisfaction with the tips in this e-book.

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7 Must-Haves for the Prepaid Card Industry
7 Must-Haves for the Prepaid Card Industry

Interactive voice response handles the bulk of calls in the prepaid card industry. Make sure your system makes the grade with this report that identifies the most critical components for an efficient, secure IVR application.

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