We’ve pored over data, customer use cases and experiences, and best practices to compile white papers and e-books that provide valuable information. We want to ensure that you have all the information you need to make an informed decision about voice technology so that you find the right solution for your business.
If you’re thinking about an IVR solution to automate a customer interaction or business process, but not sure where to start. Learn everything you need to know to be prepared and make an informed decision.
Read up on Gartner’s recommendations for what we feel will help you get started with AI and how to generate business value from your AI technology. Learn about the ‘Sense, Think, Do’ framework and how to use it to develop your AI strategy.
Gartner How to Use AI to Create the Customer Experience of the Future, Jessica Ekholm, 30 March 2018. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.
The “cloud” is made up of several different technologies. This e-book provides a primer on what those different components are and why a platform optimized for communications is so useful.
Learn how using a multi-source strategy to separate and balance IVR and live-agent processes in the call center adds control and improves ROI.