Voice Automation Solutions

Technology & SaaS

Expanding Voice & Conversatioinal AI Capabilities

Delivering the Right Solution

Business and technology consultants need to deliver targeted solutions to their customers looking to address a pain point affecting their business operations. Rarely is there a single solution for any business need, so consultants and developers must be agile. They also need to be aware of time and budget constraints. These factors can create challenges when delivering a result that meets security requirements and integration needs.

The key is to have the right products and services available to quickly and efficiently deliver a successful solution. Developers and engineers need the newest, most advanced technologies and tools to deliver results and make them stand out in a competitive atmosphere. It's all about being turnkey and providing an outcome both parties can deem successful.


Secure Platform

The Plum Voice platform is built on a fault-tolerant and scalable cloud architecture delivered over a Tier 1 telecom infrastructure with built-in redundancy. It is designed for 99.9% uptime and meets PCI-DSS, SOC2, and HIPAA compliance standards.

The platform is purposefully built with telephony infrastructure to support and enhance development needs that require voice interaction.

Enhance your SaaS offering with the Plum Voice automation toolkit.

Common Use Cases for Technology & SaaS


Device Activation


Intelligent Routing

Name & Department Directory

On-Call/Cascade Rollover

Open a Case

Order Information

Password Reset

Service Activation

Ticket Status

Timekeeper/Log Service

Track Packages

Voice Biometrics or Standard Authentication

Automation Toolkit for Developers

Build Applications for Omnichannel Engagements

Developers can utilize various tools in the Plum Voice toolkit - Plum Fuse, Plum DEV, Plum Chat and Plum Message - to develop voice automation, SMS messaging and chat solutions.

Plum DEV and Plum Fuse complement and support each other - code in VXML and then manage with a low-code GUI tool - for an agile and flexible experience. Then, use APIs to connect to thousands of data sources, including CRMs, for real-time information.

Plum Fuse Templates - SaaS & Technology

The Plum Fuse Template Center gives users access to a library of pre-built templates for voice applications. Users can choose the appropriate template to build a voice application for their business needs, then customize it to be unique to their brand and business operations. Templates applicable to this industry include:

  • 2FA
  • Activation - Device

Secure and Scalable Platform

The Plum Voice platform is built on a fault-tolerant and scalable cloud architecture delivered over a Tier 1 telecom infrastructure with built-in redundancy and designed for 99.9% uptime of your voice applications.

The Plum Voice cloud infrastructure is built to meet rigorous security standards. It has undergone rigorous audits to achieve PCI-DSS, SOC2 and HIPAA compliance and is a Visa Verified vendor.


Benefits for Developers

  • Rapid speed to deployment - build in days, not weeks
  • Improve ROI
  • Flexibility in hosting and coding
    • Multiple options for development from GUI to VXML and other coding languages
    • Users can host applications outside of Plum Voice in their environment and then tie into Plum Voice's platform for voice carriage
    • Integrate the best features of AI engines from Google, Amazon, Nuance, IBM and others to offer the latest in generative AI advances
  • Straightforward and easy-to-use APIs
  • API calls are included in our pricing for cost savings
  • Plum Voice's Professional Services team can develop applications that the user hosts

Support Center


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