Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
DEV - Programmable voice platform for dynamic, complex, and secure apps
Fuse - Programmable GUI environment that enables team collaboration for voice apps
SecureAssistant - Agent-present virtual voice assistant for secure payments
Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
Financial Services
Healthcare
Insurance
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Technology & SaaS
Utilities
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What is IVR?
What is cPaaS?
What is VoiceXML?
TECHNOLOGY & SaaS IVR API
Powerful Voice Communications Tools for Technology & SaaS
Enhance communications capabilities in your software by building modernized SaaS IVR, IVA and conversational AI solutions with our APIs.
Seamless Integration, Rich Features
It’s never been easier to add powerful, rich voice communications features thanks to Plum’s clear, easy-to-use APIs.
Power your expanded voice communications capabilities with purpose-built telephony infrastructure. We give you the tools to add a range of voice applications, like interactive voice response (IVR), outbound notifications, and SMS, that adapt to the needs of your application and your end-users - as well as integrating the best features of AI engines from Google, Amazon, Nuance, IBM and more with AI Fusion. Boost the productivity and efficiency of your business processes, incorporate payment processing, automate notifications, and more.
EMERGENCY NOTIFICATIONS
Send outbound notification or reminders in real-time using pre-recorded voice and/or SMS to get critical information to people when it matters most.
ORDER MANAGEMENT
Allow customers to track the progress of their order or get information about their account with a quick phone call.
PAYMENTS
Enable a pay-by-phone option right within your application or platform by connecting customers to a fast, secure payment processing option.
EMPLOYEE TIME CLOCK
Ensure the accuracy, reliability, and security of the time clocks for your mobile workforce. Quickly clock-in and clock-out with a phone call and eliminate backend administrative timekeeping tasks.
TWO-FACTOR AUTHENTICATION
Build two-factor authentication into any application and ensure account security by using SMS.
Enhance Apps Leveraging Automated Voice Technology
Upgrade your SaaS solution with the most flexible, reliable, and secure communications technology for IVR, intelligent virtual agents and conversational AI.
