Fuse - Low-Code Programmable GUI Environment
Chat - Omni-channel communication with chatbots
Conversational AI - Understand caller intent
DEV - Programmable voice platform for dynamic, complex, and secure apps
Insight - Omni-channel survey creator
Message - Enterprise-Level SMS Campaign Management Platform
Professional Services - Accelerate deployment for rapid ROI
SecureAssistant - Agent-present virtual voice assistant for secure payments
VoiceTrends - Analytics for voice applications
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Payments - Process secure customer payments over the phone
Surveys - Build voice surveys in minutes
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Voice Automation Solutions
Technology & SaaS
Add Voice Applications to Your Product Suite
Expanded Voice Communication Capabilities
Enhance the communication capabilities in your software by building voice automation solutions. With Plum Voice’s interactive voice response (IVR), intelligent virtual agents (IVAs) and conversational AI applications, you can modernize your offerings with seamless integration and rich features.
Plum Voice products can add a range of voice applications like IVR, outbound notifications, SMS, etc. to your product offering. These products can adapt to the needs of your applications and end-users and integrate the best features of AI engines from Google, Amazon, Nuance, IBM and more. Boost the productivity and efficiency of your business processes by incorporating payment processing, automate notifications and other common tasks.
The Plum Voice platform that was purposefully built with telephony infrastructure to support and enhance development needs.
Augment your SaaS offering with the most flexible, reliable and secure communications technology for IVR, IVAs and conversational AI.
EMERGENCY
Send outbound notification or reminders in real-time using pre-recorded voice and/or SMS (text) to get critical information to people when it matters most.
ORDER MANAGEMENT
Allow customers to track the progress of their order or get information about their account with a quick phone call.
PAYMENTS
Enable a pay-by-phone option within your application or platform by connecting customers to a fast, secure payment processing option.
TWO-FACTOR AUTHENTICATION
Build two-factor authentication into any application and ensure account security by using SMS.
Plum Fuse Templates
Plum Fuse, an intuitive drag and drop, low-code, Graphical User Interface (GUI) tool, gives users access to a library of prebuilt templates for voice applications in the Fuse Template Center. Users can choose the appropriate template to build a voice application for their business needs, then customize it to be unique to their brand and business operations.
Templates applicable to this industry include:
- 2FA
- Activation - Device
