When it comes to time sensitive or important information, you can’t always wait for customers to contact you. Sending a proactive message or reminder with an outbound call or via SMS/MMS makes all the difference in the world.
Establish the reminder trigger and let our Reminder app do the rest of the work.
Contacting people through their preferred mode of communication ensures that your messages get through. The speed and effectiveness of proactive messaging keep your customers happy and helps to prevent issues before they arise.
Keep customers up-to-date regarding upcoming appointments (reducing no-shows), account or service changes, and time-sensitive information with custom messages. These can be set up to trigger automatically or on an ad-hoc basis.
APIs allow the Reminder app to easily connect your CRM. Use this to send personalized messages to individuals that contain custom offers or scannable coupons. Personalization also helps to increase engagement with brand messaging and generates improved outcomes.
Instantly send mass updates to thousands of people simultaneously for fast, efficient notifications. This can be done with any combination of voice, SMS, or MMS messages.
Use Reminders to solicit feedback from your customers. Doing so right after a customer interaction increases take-rates and provides more honest, accurate data. You can deploy survey with text messaging or voice calls.
Discover how Payment Service Network added reminders to its voice channel to reduce late payments and deliver critical information to customers faster.