Fuse - Programmable GUI environment that enables team collaboration for voice apps
Chat - Omni-channel communication with chatbots
Conversational AI - Understand caller intent
DEV - Programmable voice platform for dynamic, complex, and secure apps
Insight - Omni-channel survey creator
Professional Services - Accelerate deployment for rapid ROI
SecureAssistant - Agent-present virtual voice assistant for secure payments
VoiceTrends - Analytics for voice applications
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Payments - Process secure customer payments over the phone
Surveys - Build voice surveys in minutes
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Security & CompliancePlum Voice
Press & Media
Press Releases
Plum Fuse Release Launches Template Center and White Label Capabilities
January 23, 2023
Plum Voice announced the newest upgrades to its Plum Fuse (Fuse) tool. The Fuse upgrades include the Fuse Template Center consisting of prebuilt templates and white label capabilities for partners and resellers who want to offer it as part of their product offerings.
Plum Voice Launches Plum Chat
December 12, 2022
Plum Voice has launched Plum Chat to enhance its selection of voice automation tools. Plum Chat is a chatbot tool that enables customers to communicate, self-service, self-heal and obtain support in their preferred communication channels.
Plum Fuse and VoiceTrends Tools Updated
September 13, 2022
Plum Voice unveiled the latest Plum Fuse (Fuse) updates to enhance its quick and easy integration processes with Google Dialogflow, Amazon DynamoDB and Amazon S3.
Plum Voice launches two new partner programs
November 2, 2021
Plum Voice, a leading provider of intelligent virtual agents, launches two new partner programs - Plum Referral+ and Plum Reseller+
Plum Voice launches AI Fusion™
September 28, 2021
As more companies look to improve consumer engagement and streamline customer service operations, AI Fusion™ from Plum Voice streamlines the process of creating and tuning intelligent virtual agents by tapping into best-in-class AI capabilities
Plum Voice Launches SecureAssistant
September 15, 2020
Plum Voice Launches A Virtual Payment Agent That Conferences Into Calls to Descope Contact Centers from PCI-DSS
Plum Voice Adds Visa Verified Compliance to its cPaaS Platforms
July 24, 2018
Plum Voice is now listed in Visa’s Global Registry of Service Providers
Plum Voice Announces the Release of VoiceTrends 2.0
March 13, 2018
VoiceTrends 2.0 includes more detailed customer journey visualization, enhanced data metrics, and improved APIs
Plum Voice Enables Payments Over the Phone with Stripe
January 23, 2018
Plum's IVR payment applications integrate seamlessly with Stripe making it easier than ever for businesses to deploy pay-by-phone solutions.
Plum Voice Announces AI-Powered Customer Self-Service Applications
November 28, 2017
Plum’s AI-powered IVR applications automate customer inquiries using conversational natural language processing to improve the customer self-service experience
Plum Voice Joins NICE inContact DEVone Partner Program
September 14, 2017
Plum Voice announced today a partnership with inContact, the leading provider of cloud contact center software and agent optimization.
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