Plum Voice

Press & Media

Press Releases

Plum Fuse Release Launches Template Center and White Label Capabilities

January 23, 2023

Plum Voice announced the newest upgrades to its Plum Fuse (Fuse) tool. The Fuse upgrades include the Fuse Template Center consisting of prebuilt templates and white label capabilities for partners and resellers who want to offer it as part of their product offerings.

Plum Voice Launches Plum Chat

December 12, 2022

Plum Voice has launched Plum Chat to enhance its selection of voice automation tools. Plum Chat is a chatbot tool that enables customers to communicate, self-service, self-heal and obtain support in their preferred communication channels.

Plum Fuse and VoiceTrends Tools Updated

September 13, 2022

Plum Voice unveiled the latest Plum Fuse (Fuse) updates to enhance its quick and easy integration processes with Google Dialogflow, Amazon DynamoDB and Amazon S3.

Plum Voice launches two new partner programs

November 2, 2021

Plum Voice, a leading provider of intelligent virtual agents, launches two new partner programs - Plum Referral+ and Plum Reseller+

Plum Voice launches AI Fusion™

September 28, 2021

As more companies look to improve consumer engagement and streamline customer service operations, AI Fusion™ from Plum Voice streamlines the process of creating and tuning intelligent virtual agents by tapping into best-in-class AI capabilities

Plum Voice Launches SecureAssistant

September 15, 2020

Plum Voice Launches A Virtual Payment Agent That Conferences Into Calls to Descope Contact Centers from PCI-DSS

Plum Voice Adds Visa Verified Compliance to its cPaaS Platforms

July 24, 2018

Plum Voice is now listed in Visa’s Global Registry of Service Providers

Plum Voice Announces the Release of VoiceTrends 2.0

March 13, 2018

VoiceTrends 2.0 includes more detailed customer journey visualization, enhanced data metrics, and improved APIs

Plum Voice Enables Payments Over the Phone with Stripe

January 23, 2018

Plum's IVR payment applications integrate seamlessly with Stripe making it easier than ever for businesses to deploy pay-by-phone solutions.

Plum Voice Announces AI-Powered Customer Self-Service Applications

November 28, 2017

Plum’s AI-powered IVR applications automate customer inquiries using conversational natural language processing to improve the customer self-service experience

Plum Voice Joins NICE inContact DEVone Partner Program

September 14, 2017

Plum Voice announced today a partnership with inContact, the leading provider of cloud contact center software and agent optimization.

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