Customer Self-Services Solutions. Simplified.
Don’t make your customers wait in long phone queues in order to complete simple tasks. Use automated self-service over the phone to securely present callers with critical financial information, 24/7. Automation also helps to free up live agents to provide more high-touch service to callers with more complex inquiries.
No matter what tasks your customers need to complete, it’s possible to create applications on the Plum platform to meet their needs. Whether that’s interactive voice response (IVR), notifications, or SMS messaging, Plum DEV provides the most secure and scalable voice automation technology that also adapts to the needs of your company, all while maintaining the highest level of PCI-DSS compliance.