Financial Services IVR
Automated Voice Communications for
Plum Voice provides PCI-DSS Level 1 and SOC2 compliant IVR banking features to help you keep customer data safe and customer confidence high.
Financial Customer Self-Service Solutions. Optimized.
CARD SERVICING & ACTIVATION
Let customers pay bills or activate new cards quickly over the phone via automated voice applications. Leveraging conversational IVR for these processes dramatically improves business efficiency by freeing agents to handle more complex issues.
EXPERT LEVEL SECURITY
Plum offers PCI-DSS Level 1 compliant solutions, providing the type of security for financial data that banking and financial services customers expect. Building additional security measures into applications, improves security, and strengthens customer trust.
CUSTOMIZE ALERTS, REMINDERS, & NOTIFICATIONS
Automated voice outreach can be personalized to maximize impact and utility. For example, send overdraft notifications directly to customers in real-time or send an alert when an account balance drops below a certain amount. Proactively communicate with customers about their account status or potential fraud threats.
CATER TO A BROADER CONSUMER BASE
Use automation to improve security, reliability, and accessibility for your mission-critical processes, all while saving money. Voice dialogs and conversational AI can maximize overall communication effectiveness and provide 24x7x365 access to information and services in multiple languages.
Boost Your Savings with the Right Application
Use intelligent virtual agents and conversational AI to improve security, reliability, and accessibility for your mission-critical processes, all while saving money.